AWS Cloud Engineer

We are looking for an experienced Cloud Engineer with a strong focus on AWS to join our Global Network Operations Center (GNOC). This role involves providing technical support to the Customer Experience (CX) team and managing cloud operations primarily on AWS. The position emphasizes AWS cloud operations, SaaS application support, billing and cost management, APIs, third-party integrations, and troubleshooting customer-impacting cloud services. The engineer will act as an L2/L3 escalation point, collaborating closely with CX, Network, Security, Engineering, and other technical teams to ensure cloud service availability and resolve complex issues. While AWS is the primary technology, the role also includes operational support for Microsoft Azure and other GNOC-managed cloud services as needed.

Key Responsibilities

- Monitor, maintain, and troubleshoot production workloads hosted on AWS.
- Provide L2/L3 support for AWS-related incidents and customer-impacting service issues.
- Troubleshoot a wide range of AWS services including EC2, VPC, VPN, Security Groups, NACLs, Route 53, ELB, S3, RDS/Aurora, Lambda, ECS/EKS, CloudFront, API Gateway, SQS/SNS, IAM, CloudWatch, and CloudTrail.
- Manage AWS networking components such as VPCs, subnets, routing, VPN connectivity, DNS, security rules, Transit Gateway, and hybrid connectivity.
- Monitor cloud infrastructure performance, availability, capacity, and service health, taking appropriate remediation actions.
- Support AWS Marketplace SaaS operations including subscriptions, entitlements, metering, usage records, and billing-related technical issues.
- Investigate AWS cost and usage anomalies using Cost Explorer, Budgets, and other cost-management tools.
- Handle AWS IAM roles, policies, secrets, keys, certificates, and security-related operational tasks.
- Troubleshoot SaaS applications, REST/GraphQL APIs, webhooks, authentication, and third-party integrations.
- Perform incident triage, service restoration, root cause analysis (RCA), and escalate P1/P2 incidents.
- Automate cloud operational activities using Python, Bash/PowerShell, AWS CLI, Boto3, and Infrastructure as Code tools such as Terraform or CloudFormation.
- Maintain monitoring systems, alerts, runbooks, standard operating procedures (SOPs), and technical documentation.
- Provide operational support for Microsoft Azure and other GNOC-managed cloud services as required.
- Collaborate with CX, Network, Security, Engineering, and other teams to resolve technical issues.
- Participate in 24x7 GNOC rotational shifts and on-call support as needed.

Required Qualifications

- Bachelor of Science degree in Information Technology or related field.
- Minimum of 3 years hands-on experience in AWS Cloud Operations, Cloud Engineering, GNOC/NOC, DevOps, or L2/L3 infrastructure support.
- Strong practical experience managing and troubleshooting AWS production environments.
- In-depth understanding of AWS networking, compute, storage, databases, IAM, monitoring, and security.
- Experience supporting SaaS applications, APIs, and third-party integrations.
- Proficiency with AWS monitoring and troubleshooting tools, especially CloudWatch and CloudTrail.
- Knowledge of scripting languages such as Python, Bash, and/or PowerShell, along with AWS CLI and Boto3.
- Experience or familiarity with Infrastructure as Code, preferably Terraform or CloudFormation.
- Working knowledge of Microsoft Azure and willingness to support Azure workloads.
- Excellent troubleshooting, incident management, documentation, and communication skills.
- Willingness to work in a 24x7 rotational GNOC environment.

Preferred Qualifications

- AWS certifications such as Solutions Architect, SysOps Administrator, DevOps Engineer, or Security Specialty.
- Microsoft Azure certification or practical Azure administration experience.
- Experience with AWS Marketplace SaaS operations including metering, entitlement, and billing.
- Hands-on experience with Terraform and cloud automation.
- Experience supporting compliance environments such as SOC 2, ISO 27001, or PCI DSS.

Benefits

- Competitive market salary.
- Opportunities for career growth.
- Access to learning and development programs.
- On-the-job training.
- Medical coverage (In-Patient Department).
- Life insurance.
- Paid leaves including annual, casual, sick, marriage, maternity, paternity, Hajj, and bereavement.
- Provident Fund.
- Employee Old Age Benefits (EOBI).
- Employee engagement and wellness initiatives.

Location: NASTP, Cantt, Lahore
Work Module: Onsite
Shift: EST

This role offers a dynamic environment for professionals passionate about cloud operations and eager to contribute to a global technical support team.