Azure DEVOPS ENGINEER L4

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.

The role focuses on collaborating with application teams and developers to enhance coordination between operations, development, and testing functions. This is achieved by automating and streamlining integration and deployment processes, ensuring smooth delivery and continuous improvement of software applications.

Key Responsibilities

Continuous Integration and Continuous Deployment (CI/CD):
- Plan and execute the DevOps pipeline supporting the entire application lifecycle, including planning, coding, building, testing, staging, release, configuration, and monitoring.
- Manage IT infrastructure requirements aligned with the supported software code.
- Onboard applications onto DevOps tools and configure them according to client specifications.
- Develop user access workflows and manage user permissions following defined processes.
- Customize and engineer DevOps tools based on client needs.
- Collaborate with development teams to address coding and scripting requirements that integrate software releases with operating systems and production infrastructure.
- Utilize automation tools to streamline testing and deployment within the DevOps environment.

Customer Support and Service for DevOps Tools:
- Provide timely support to both internal and external customers across multiple platforms.
- Resolve tickets related to DevOps tools within specified turnaround times (TAT).
- Ensure customer satisfaction through effective issue resolution.
- Follow escalation procedures promptly when issues become complex or unresolved.
- Conduct troubleshooting and root cause analysis for critical or recurring problems.

Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Maintain high customer satisfaction by resolving issues within agreed TATs and ensuring zero escalations.

Required Qualifications
- 5 to 8 years of experience in DevOps practices.
- Strong expertise in managing and automating CI/CD pipelines.
- Proficiency in DevOps tools and infrastructure management.
- Ability to collaborate effectively with development and operations teams.
- Skilled in troubleshooting, root cause analysis, and customer support within a DevOps context.

Wipro is committed to fostering a culture of continuous reinvention and growth. As an end-to-end digital transformation partner, the company encourages professionals who are inspired to evolve their careers and skills alongside a dynamic and forward-thinking business environment. Join Wipro to be part of a purpose-driven organization that empowers you to shape your own professional journey while contributing to transformative technology solutions.