Back End Support Doctors

We are seeking a qualified MBBS professional to join our team as a Back-End Support Doctor for Clinical Operations on the night shift. This onsite role is based in Gulshan-e-Iqbal, Block 4, Karachi, supporting US-based physicians who care for patients across hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based telehealth programs. The primary responsibility is to review patient data from multiple Electronic Health Records (EHRs), prepare clear clinical documentation, and escalate urgent issues to US physicians in real time, primarily through Google Chat. The role demands working overnight hours aligned with US time zones and requires strong clinical judgment, attention to detail, and effective communication skills.

Key Responsibilities

- Chart Review & Data Abstraction: Review admission and progress notes, vitals, intake/output, labs, imaging, and orders across various EHR systems. Monitor trends in vital signs and lab results such as blood pressure, heart rate, SpO₂, CBC, CMP, troponin, INR, A1c, and renal panels.

- Clinical Documentation: Draft concise, accurate clinical notes in the EHR reflecting patient conditions and physician instructions. Update encounter details, problem lists, medication records, and allergies following physician visits. Maintain detailed, time-stamped logs of all actions and communications.

- Triage & Escalation: Identify and prioritize abnormal findings, escalating critical issues to US physicians according to a defined escalation matrix. Summarize cases clearly, outlining the chief complaint, relevant findings, objective data, current status, and requested actions.

- Communication: Collaborate directly with US physicians via Google Chat using voice notes and text, ensuring precise capture and implementation of instructions. Coordinate with internal teams to resolve EHR access problems, missing data, or documentation gaps.

- Compliance & Quality: Adhere strictly to HIPAA and PHI confidentiality standards, organizational SOPs, and documentation guidelines. Meet service level agreements (SLAs) and quality benchmarks for accuracy, completeness, and turnaround time.

Required Qualifications

- MBBS degree (mandatory).

- Willingness and ability to work night shifts aligned with US hours.

- Strong understanding of medical terminology, clinical reasoning, and basic interpretation of vital signs and laboratory results.

- Excellent written and verbal communication skills in English, with the ability to produce clear, structured clinical summaries.

- High attention to detail, reliability, and sound decision-making under time constraints.

- Proficiency with EHR systems, Google Workspace (Docs, Sheets), and Google Chat.

- Fast and accurate typing skills, with disciplined task management and follow-through.

Preferred Qualifications and Benefits

- Prior experience in clinical operations, hospitalist programs, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or back-office physician support is advantageous.

- Familiarity with US healthcare payer and clinical workflows, as well as common EHR platforms such as Epic, PCC, Athena, eClinicalWorks, and Elation.

- Competitive monthly salary ranging from Rs80,000 to Rs120,000.

- Structured onboarding with detailed SOPs, escalation matrices, and EHR workflow training.

- Continuous coaching and clear career growth opportunities within clinical operations.

- Health insurance coverage.

- Door-to-door pick and drop service available for female candidates.

This is a full-time, onsite position requiring presence during night shifts (typically 5 PM to 2 AM or 6 PM to 3 AM). Success in this role will be measured by documentation accuracy, timely escalation, adherence to protocols, communication clarity, and strict compliance with data privacy standards.

Applicants should be prepared to discuss expected salary, notice period, and comfort with onsite night shift work during the application process.