BackEnd Support Doctors

We are seeking a qualified MBBS professional to join our team as a Back-End Support Doctor for Clinical Operations, working the night shift to support US-based physicians. This role involves reviewing patient data from multiple Electronic Health Records (EHRs) across hospitals, Skilled Nursing Facilities, Assisted Living Facilities, and home-based telehealth programs. You will be responsible for preparing clear clinical notes, monitoring patient trends, and escalating urgent issues to on-call US doctors in real time using Google Chat (voice and text). This is a full-time, onsite position located in Gulshan-e-Iqbal, Block 13D, Karachi, aligned with US night hours.

Key Responsibilities
- Chart Review & Data Abstraction: Review admission notes, progress notes, vitals, intake/output, labs, imaging, and orders from various EHR systems. Track trends in vital signs and lab results such as blood pressure, heart rate, oxygen saturation, CBC, CMP, troponin, INR, A1c, and renal panels.
- Clinical Documentation: Draft concise, accurate clinical notes aligned with patient conditions and physician instructions. Update encounter details, problem lists, medication lists, and allergies after physician visits. Maintain detailed, time-stamped logs of all actions and communications.
- Triage & Escalation: Identify and prioritize abnormal findings, escalating critical issues promptly according to the escalation matrix. Summarize cases clearly, focusing on chief complaints, relevant findings, objective data, current status, and requested actions.
- Communication: Collaborate directly with US physicians through Google Chat, accurately capturing and implementing their instructions. Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.
- Compliance & Quality: Adhere strictly to HIPAA and PHI confidentiality standards, organizational SOPs, and documentation guidelines. Meet service level agreements (SLAs) and quality targets related to accuracy, completeness, and turnaround time.

Required Qualifications
- MBBS degree (mandatory).
- Willingness and ability to work night shifts aligned with US hours.
- Strong understanding of medical terminology, clinical reasoning, and basic interpretation of vital signs and laboratory results.
- Excellent written and verbal English communication skills, with the ability to produce clear, structured clinical summaries.
- High attention to detail, reliability, and sound decision-making under time constraints.
- Proficiency with EHR systems (any), Google Workspace (Docs, Sheets), and Google Chat.
- Fast and accurate typing skills, with disciplined task tracking and follow-through.

Preferred Qualifications and Benefits
- Prior experience in clinical operations, hospitalist programs, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or back-office physician support is advantageous.
- Familiarity with US payer and clinical workflows, as well as common EHR platforms such as Epic, PCC, Athena, eClinicalWorks, or Elation, is a plus.

Shift, Employment Type & Location
- Night shift aligned with US hours (exact schedule provided during interviews).
- Full-time, onsite position.
- Office located in Gulshan-e-Iqbal, Block 13D, Karachi.

Performance Indicators
Success in this role will be measured by documentation accuracy and completeness, turnaround time from data review to escalation, adherence to escalation protocols and SOPs, clarity and responsiveness in communication, and strict compliance with HIPAA/PHI regulations ensuring zero data-handling incidents.

What We Offer
- Structured onboarding with detailed SOPs, escalation matrices, and EHR workflow training.
- Ongoing coaching and clear career growth opportunities within clinical operations.
- Competitive market salary.
- Health insurance coverage.
- Door-to-door pick and drop service for female candidates.

Interested candidates are encouraged to apply with their CV and a brief note on relevant experience through the appropriate application channels.