This role involves managing customer inquiries primarily related to billing through effective call handling. The candidate will be responsible for maintaining and strengthening long-term relationships with corporate clients, while also identifying opportunities to enhance business partnerships. Collaboration with various internal departments is essential to ensure timely resolution of customer issues and queries, contributing to overall customer satisfaction.
Key Responsibilities:
- Handle inbound calls and assist customers with billing-related questions and concerns.
- Develop and nurture long-term relationships with corporate clients to support business growth.
- Work closely with different departments within the organization to resolve customer issues efficiently.
Required Qualifications:
- A Bachelor’s degree in Accounting & Finance, Business Administration, Finance, or a related field.
- Fresh graduates are encouraged to apply, demonstrating a willingness to learn and grow.
- Strong communication and interpersonal skills to engage effectively with customers and internal stakeholders.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- High attention to detail with the ability to maintain data accuracy and integrity.
Preferred Qualifications and Benefits:
Candidates will thrive in a challenging work environment that encourages innovation and open communication. The company promotes an open-door policy, ensuring respect, dignity, and protection for all employees. Comprehensive training, mentoring, and coaching are provided to develop both soft and hard skills, preparing employees for future leadership roles. Opportunities to represent the company in external forums such as university lectures and advisory boards are available. Exceptional performers who demonstrate creativity and initiative are rewarded generously.
The hiring process includes several stages to ensure the best fit for the role: initial CV shortlisting, an interview, IQ and personality assessment tests, a final interview, medical screening, and then onboarding.
This position offers a unique opportunity to grow professionally within a supportive and dynamic organization committed to employee development and customer satisfaction.
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