BOOKING AGENT

We are seeking a detail-oriented and customer-focused Booking Coordinator to manage customer reservations and inquiries efficiently. The ideal candidate will handle booking requests through various communication channels, provide accurate information regarding schedules and fares, and ensure smooth coordination between departments. This role requires maintaining precise booking records, resolving customer issues promptly, and delivering excellent service in a professional manner.

Key Responsibilities:
- Receive and process booking requests via phone calls, WhatsApp, email, and other platforms.
- Provide customers with accurate and timely information about schedules, availability, fares, and services.
- Maintain and update booking records regularly within the booking system.
- Coordinate with operations and relevant departments to ensure seamless booking and service delivery.
- Confirm, modify, reschedule, or cancel bookings as needed.
- Address and resolve customer complaints related to bookings promptly and professionally.
- Prepare daily booking and sales reports for management review.
- Uphold excellent customer service standards and maintain professional communication at all times.
- Adhere to company policies, procedures, and booking guidelines consistently.

Required Qualifications:
- Bachelor’s degree or a relevant qualification is preferred.
- 1 to 2 years of experience in booking, reservations, customer service, or a related field.
- Strong communication and interpersonal skills.
- Proficiency in MS Office applications and basic computer operations.
- Ability to work efficiently under pressure while managing multiple bookings.
- Good command of both English and Urdu languages.
- Highly organized, responsible, and customer-oriented.

Work Location and Compensation:
This position requires the candidate to work on-site. The monthly salary range for this role is Rs38,000 to Rs40,000.

If you are a proactive individual with a passion for customer service and possess the ability to manage bookings accurately and professionally, this opportunity offers a dynamic work environment with a competitive salary.