BOOKING AGENTS SHAIWAL

We are seeking a detail-oriented and customer-focused Booking Agent to join our team. The ideal candidate will be responsible for managing customer bookings and reservations efficiently while providing excellent service. This role involves handling inquiries, coordinating with various departments, and ensuring all booking records are accurate and up to date. The Booking Agent will also address customer concerns promptly and contribute to smooth operational processes.

Key Responsibilities
- Manage customer bookings, reservations, and inquiries in a professional manner.
- Assist customers with ticketing, scheduling, and confirming their bookings.
- Maintain and regularly update accurate booking records within the system.
- Coordinate with relevant departments to meet customer requirements and ensure seamless service delivery.
- Address and resolve customer complaints with timely and effective solutions.
- Ensure the overall customer service experience is smooth and efficient.
- Prepare daily booking and sales reports to support operational tracking.
- Adhere to company policies, procedures, and service standards consistently.

Required Qualifications
- Minimum education level of Intermediate; Bachelor’s degree preferred.
- Strong communication skills and a customer service-oriented mindset.
- Basic proficiency in computers and MS Office applications.
- Ability to work effectively under pressure and meet performance targets.
- Professional attitude with excellent interpersonal skills.

Preferred Qualifications and Benefits
- Previous experience in booking or ticketing roles is preferred.
- Competitive salary starting from Rs38,000.00 per month.
- Work location requires in-person attendance, fostering direct collaboration with team members and departments.

This position offers an excellent opportunity for candidates looking to develop their career in customer service and booking management within a dynamic environment.