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BPO Head

MGC Developments Unverified

Rawalpindi , Pakistan

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Posted 6 days ago 5 views

We are seeking a dedicated and customer-oriented BPO Head to lead our real estate customer service operations. The ideal candidate will manage all customer interactions, ensuring accurate information delivery, prompt issue resolution, and an overall positive experience for clients. This role requires strong communication skills, professionalism, and the ability to coordinate effectively with various departments to maintain high service standards.

Key Responsibilities:
- Professionally handle customer calls, WhatsApp messages, and inquiries related to real estate projects and services.
- Provide detailed and accurate information regarding properties, payments, and other relevant services.
- Conduct timely follow-ups with customers and maintain comprehensive records of interactions.
- Address and resolve customer complaints by collaborating with appropriate internal teams.
- Ensure consistent, clear, and professional communication with clients at all times.
- Maintain and update customer data, and prepare regular reports on follow-up activities.

Required Qualifications:
- Strong communication and interpersonal skills to engage effectively with customers.
- Previous experience in customer service or as a Customer Service Representative (CSR) is preferred.
- Basic proficiency in computer operations and MS Office applications.
- Ability to manage customer interactions professionally while working under pressure.

Preferred Qualifications and Benefits:
- Experience in the real estate sector will be considered an advantage.
- Competitive salary package with a pay scale of up to Rs100,000 per month.
- A professional work environment that supports growth and career development.
- Performance-based incentives to reward outstanding contributions.

This is a full-time, in-person position requiring a proactive individual who can maintain high standards of customer service and contribute to the success of the real estate team.

Skills

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Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
Rawalpindi, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Career Level:
Mid-Level
Maximum Experience:
5 Years
Apply Before:
Oct 02, 2026
Posting Date:
Sep 26, 2026

MGC Developments

· 11-50 employees - Rawalpindi
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