BPO MANAGER

We are seeking a dedicated BPO Manager with 2 to 3 years of experience to oversee daily operations within a real estate company. The ideal candidate will lead and motivate the BPO team, monitor key performance indicators (KPIs), ensure high-quality service delivery, and drive continuous improvement in team performance. This is a full-time, on-site position based at the MGC Development Head Office.

Key Responsibilities:
- Manage and supervise the daily activities of the BPO team to ensure smooth operations.
- Lead the team by setting clear goals, providing guidance, and fostering a collaborative work environment.
- Monitor and analyze KPIs to track team performance and identify areas for improvement.
- Implement quality control measures to maintain service standards.
- Develop strategies to enhance productivity and achieve organizational targets.
- Address challenges proactively with a problem-solving approach to meet deadlines and client expectations.

Required Qualifications:
- 2 to 3 years of experience in BPO management.
- Strong leadership skills with the ability to manage and motivate a team effectively.
- Excellent communication skills, both verbal and written.
- Proven experience in team handling and performance management.
- A target-oriented mindset combined with strong problem-solving abilities.

Preferred Qualifications and Benefits:
- Experience in the real estate sector or within a BPO environment is highly desirable.
- Competitive salary ranging from Rs. 100,000 to Rs. 120,000 per month.
- Opportunity to work in a dynamic and growing organization with a focus on professional development.
- The role requires in-person attendance at the company’s head office, providing direct engagement with the team and management.

If you meet the above criteria and are ready to contribute to a thriving real estate company, we encourage you to apply with your updated CV. This position offers a chance to lead a motivated team while driving operational excellence in a fast-paced setting.