Posted Sep 27, 2026 3 views
We are seeking a dedicated and customer-oriented BPO Manager to lead our real estate customer service operations. The ideal candidate will manage customer interactions across various channels, ensuring accurate information delivery, prompt issue resolution, and a consistently positive client experience. This role requires strong communication skills, the ability to maintain detailed records, and effective coordination with internal teams to support our real estate projects and services.
Key Responsibilities:
- Professionally handle customer calls, WhatsApp messages, and inquiries related to real estate projects.
- Provide accurate information regarding properties, payments, services, and project details.
- Conduct timely follow-ups with customers and maintain comprehensive records of interactions.
- Address and resolve customer complaints by collaborating with relevant departments.
- Ensure all client communications are timely, clear, and professional.
- Maintain and update customer data, preparing regular follow-up and performance reports.
Required Qualifications:
- Strong communication and interpersonal skills to engage effectively with customers.
- Previous experience in customer service or as a Customer Service Representative (CSR) is preferred.
- Basic proficiency in computer operations and MS Office applications.
- Ability to manage customer interactions professionally while working under pressure.
Preferred Qualifications and Benefits:
- Experience in the real estate sector will be considered an advantage.
- Competitive salary package, with pay up to Rs100,000 per month.
- A professional work environment that supports growth and career development.
- Performance-based incentives to reward dedication and results.
- This is an in-person role, requiring attendance at the designated work location.
This position offers a valuable opportunity to contribute to a dynamic real estate team while advancing your career in customer service management.
Skills
Job Details
MGC Developments
What is your Competitive Advantage?
Similar Job Titles
Sales Verification consultant -Final Expense campaign Call Center
HR Manager - BPO Operations - TJ / 1887542
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
