Branch Coordinator

Citizen Society Academy is seeking a dedicated and people-oriented Branch Coordinator to oversee the comprehensive management of one of its branches. This role involves academic, administrative, operational, and community engagement responsibilities. As the primary liaison among branch staff, students, parents, community members, outreach teams, and central management, you will report directly to your line manager and supervise teachers, administrative, and support staff. Collaboration with HR, academic management, finance, social mobilization, and other central departments is essential. The position demands professionalism, initiative, transparency, and flexibility, including stepping in to address temporary staff shortages and administrative challenges. Above all, you will ensure the dignity, safety, privacy, and best interests of every student while upholding Citizen Society’s standards of integrity and responsible community service.

Key Responsibilities

Academic Management & Quality Assurance
- Develop and implement branch timetables, examination schedules, and co-curricular activities aligned with the approved academic framework.
- Monitor lesson planning, curriculum completion, classroom teaching, and student learning outcomes.
- Observe classes and provide constructive feedback to teachers.
- Track student attendance, academic progress, and learning gaps, and coordinate remedial support plans.
- Ensure accurate conduct and maintenance of examinations, assessments, and academic records.
- Prepare regular academic performance reports for management.

Teacher Recruitment & Staff Management
- Coordinate teacher sourcing, screening, interviews, selection recommendations, and onboarding in line with HR procedures.
- Monitor staff attendance, punctuality, leave, workload, and classroom performance.
- Conduct structured performance reviews, document feedback, and identify training needs.
- Facilitate staff meetings and promptly communicate academic and operational instructions.
- Address workplace concerns professionally and escalate disciplinary matters as necessary.
- Arrange temporary teaching or administrative cover during staff absences.

Daily Branch Operations & Administration
- Ensure branch readiness for daily operations, including classroom setup, timetable adherence, and staff availability.
- Maintain a safe, clean, and functional learning environment.
- Supervise cleaning, maintenance, and support staff.
- Manage branch assets such as furniture, equipment, and teaching materials.
- Identify operational issues and coordinate timely resolutions.
- Maintain daily operational logs and submit administrative updates to management.

Student Attendance, Welfare & Safeguarding
- Monitor attendance and address persistent absences or students at risk of dropping out by engaging parents or caregivers.
- Promote discipline, inclusion, respectful behavior, and a supportive learning environment.
- Enforce child protection and safeguarding policies, including prohibitions on corporal punishment and abuse.
- Report suspected abuse or safeguarding concerns through established channels.
- Maintain proper student supervision and follow approved procedures for visitors, emergencies, and student handovers.
- Coordinate support for students facing academic, social, or financial challenges.

Student Records & Digital Database Management
- Ensure accurate and timely entry of admissions, demographic data, attendance, results, and academic progress into designated portals.
- Verify records against supporting documents and correct discrepancies promptly.
- Organize student files, examination records, staff records, attendance registers, and administrative documents.
- Protect confidentiality of student and family information and adhere to data protection procedures.
- Archive records according to approved retention and access policies.

Enrolment, Community Outreach & Parent Engagement
- Collaborate with outreach and social mobilization teams on enrolment campaigns, community meetings, and educational activities.
- Work towards enrolment and student retention targets.
- Build positive relationships with parents, caregivers, community representatives, and local stakeholders.
- Organize Parent-Teacher Consultations and document feedback and agreed actions.
- Verify socioeconomic information for financial assistance applicants based on documented criteria.
- Communicate the Academy’s educational objectives, policies, and expectations clearly to the community.

Financial Administration & Resource Management
- Oversee routine branch operating expenses and coordinate with the line manager for timely approvals.
- Prepare and submit budget requests for new initiatives or additional expenses and obtain approval before proceeding.
- Monitor branch spending and maintain accurate records of expenses and supporting documents.
- Ensure all purchases and expenses comply with Citizen Society’s financial procedures.

Health, Safety & Environment
- Implement health, safety, cleanliness, and environmental protection procedures.
- Regularly inspect classrooms, entrances, washrooms, electrical fittings, playgrounds, and other facilities.
- Ensure emergency contacts, first-aid arrangements, evacuation procedures, and incident reporting are in place.
- Report hazards, accidents, maintenance needs, and security concerns promptly and coordinate corrective actions.
- Educate staff on their roles in maintaining a safe environment for students and visitors.

Reporting, Compliance & Accountability
- Submit accurate and timely reports on academics, operations, staffing, enrolment, attendance, and finances.
- Maintain supporting records for management reviews, inspections, and audits.
- Cooperate with authorized monitoring visits and implement approved corrective actions.
- Track pending tasks, deadlines, and management instructions until completion.
- Report significant disruptions, safeguarding concerns, financial discrepancies, or risks promptly.
- Ensure branch activities comply with Citizen Society policies, procedures, and applicable laws.

Required Qualifications
- Master’s degree in Education, Management, Social Sciences, Business Administration, or a related discipline. Relevant professional qualifications are advantageous.
- Proven experience in school administration, academic coordination, teaching supervision, project implementation, or community-based education.
- Experience managing staff, maintaining records, preparing reports, and engaging with parents or community stakeholders.
- Skills in academic monitoring and performance evaluation.
- Proficiency in Microsoft Office or equivalent document and spreadsheet tools.
- Experience with digital data entry, database management, and report preparation.
- Basic financial record-keeping and budget monitoring skills.

Preferred Qualifications and Additional Skills
- Experience in a non-profit, social development, or education-focused organization is desirable.
- Strong leadership and team coordination abilities.
- Excellent written and verbal communication skills.
- Conflict resolution skills with a professional approach to complaints and disputes.
- Strong organizational skills including planning, prioritization, and deadline management.
- High integrity, sound judgment, confidentiality, and accountability.
- Commitment to safeguarding, child protection, inclusion, and community service.
- Flexibility to undertake hands-on administrative duties as needed.

Job Details
- Location: Kharian, Punjab, Pakistan
- Job Type: Onsite
- Supervises: Teachers, administrative staff, and support staff at the branch

Citizen Society Academy is the educational and community development division of Citizen Society, a self-funded non-profit organization based in Kharian, Punjab. The Academy is dedicated to uplifting underserved communities through quality education, accessible healthcare, and sustainable livelihood programs. Unlike traditional NGOs, Citizen Society operates without external public donations, relying instead on corporate partnerships and institutional excellence to create lasting social impact. Joining the Academy means contributing to a structured and impactful ecosystem aimed at fostering generational change.