Branch Coordinator

Citizen Society Academy is seeking a dedicated and people-oriented Branch Coordinator to oversee the comprehensive management of one of its branches in Kharian, Punjab. This role involves academic leadership, administrative oversight, operational management, and community engagement. The Branch Coordinator will serve as the primary liaison among branch staff, students, parents, community members, outreach teams, and central management. Reporting to a line manager, the coordinator will supervise teachers, administrative personnel, and support staff while collaborating closely with HR, academic, finance, social mobilization, and other central departments. The position requires professionalism, initiative, transparency, and flexibility, including stepping in to address temporary staff shortages and administrative challenges. Above all, the Branch Coordinator will safeguard the dignity, safety, privacy, and best interests of every student, upholding Citizen Society’s standards of integrity and responsible community service.

Key Responsibilities

Academic Management & Quality Assurance: Develop and implement branch timetables, examination schedules, and co-curricular activities aligned with the academic framework. Monitor lesson planning, curriculum completion, classroom teaching, and student outcomes. Provide constructive feedback to teachers, track attendance and academic progress, and oversee examinations and record-keeping. Prepare regular academic performance reports for management.

Teacher Recruitment & Staff Management: Coordinate teacher recruitment processes including sourcing, screening, interviewing, and onboarding according to HR policies. Monitor staff attendance, punctuality, workload, and performance. Conduct performance reviews, identify training needs, and facilitate staff meetings. Address workplace concerns professionally and arrange temporary cover during absences.

Daily Branch Operations & Administration: Ensure the branch is prepared for daily activities, maintaining a safe, clean, and functional learning environment. Supervise cleaning, maintenance, and support staff, manage branch assets, and resolve operational issues promptly. Maintain daily operational logs and submit administrative updates.

Student Attendance, Welfare & Safeguarding: Monitor student attendance and follow up on persistent absences. Promote discipline, inclusion, and a supportive learning environment. Enforce child protection policies, report safeguarding concerns, supervise students properly, and coordinate support for students facing academic or social challenges.

Student Records & Digital Database Management: Ensure accurate and timely entry of admissions, attendance, results, and academic progress into the designated portal. Maintain organized student and staff records, protect confidentiality, and comply with data protection and archival policies.

Enrolment, Community Outreach & Parent Engagement: Collaborate with outreach teams on enrolment campaigns and community activities. Work towards enrolment and retention targets, build relationships with parents and community stakeholders, organize Parent-Teacher Consultations, verify financial assistance applications, and communicate the Academy’s educational objectives clearly.

Financial Administration & Resource Management: Oversee routine branch expenses, coordinate budget approvals, monitor spending, and ensure all purchases comply with financial procedures.

Health, Safety & Environment: Implement health, safety, cleanliness, and environmental protocols. Conduct regular facility checks, maintain emergency preparedness, report hazards or incidents, and ensure staff understand their roles in maintaining a safe environment.

Reporting, Compliance & Accountability: Submit accurate reports on academics, operations, staffing, enrolment, attendance, and finances. Maintain records for audits and inspections, cooperate with monitoring visits, track pending tasks, and promptly report significant issues. Ensure compliance with organizational policies and legal requirements.

Required Qualifications

A Master’s degree in Education, Management, Social Sciences, Business Administration, or a related field is essential. Relevant professional qualifications are advantageous. Candidates should have experience in school administration, academic coordination, teaching supervision, project implementation, or community-based education. Proven skills in staff management, record-keeping, report preparation, and stakeholder engagement are necessary. Proficiency in Microsoft Office or equivalent tools, digital data entry, database management, and basic financial record-keeping is required. Experience in non-profit, social development, or education-focused organizations is preferred.

Preferred Qualifications and Benefits

Strong leadership abilities with effective team coordination and staff supervision are critical. Excellent written and verbal communication skills, conflict resolution, organizational skills, and integrity are expected. A commitment to safeguarding, child protection, inclusion, and community service is essential. Flexibility to undertake hands-on administrative tasks when necessary is valued. The role is onsite in Kharian, Punjab, and involves supervising teachers, administrative, and support staff.

Citizen Society Academy operates as the educational and community development arm of Citizen Society, a self-funded non-profit organization dedicated to uplifting underserved communities through education, healthcare, and sustainable livelihoods. The Academy emphasizes impact through corporate partnerships and institutional excellence rather than public donations, offering a structured environment for meaningful social change.