Branch Manager (Fast Foods Restaurant)

This role involves overseeing the daily operations of a restaurant to ensure smooth and efficient business performance. The position requires managing various teams including accountants, cashiers, store staff, security personnel, and housekeeping to maintain productivity and discipline. The candidate will be responsible for preparing and submitting detailed operational reports related to sales, inventory, attendance, production, cost of goods sold, and financial records within designated timelines. Additionally, the role includes handling cash management, banking transactions, bookkeeping, salary records, asset registers, and other essential documentation.

The successful candidate will supervise inventory purchasing, monitor stock levels, manage vendor relationships, and coordinate with the supply chain department to ensure timely receipt of inventory. Maintenance and monitoring of generators, kitchen equipment, utilities, fire safety systems, first aid arrangements, and security measures are also key aspects of the job. Coordination with HR for recruitment, employee training, disciplinary actions, and performance management is required to ensure adherence to company policies and standard operating procedures.

Maintaining cleanliness and upkeep of all restaurant areas, including the kitchen, dining halls, restrooms, parking, waiting areas, and staff accommodations, is essential. The role also involves resolving customer complaints, monitoring food quality and service standards, and supporting the Restaurant Manager in driving sales and enhancing customer satisfaction. Furthermore, the candidate will liaise with government departments, vendors, marketing teams, and other external parties to ensure operational compliance and business continuity.

Key Responsibilities

- Oversee daily restaurant operations, including staff supervision, service quality, housekeeping, safety, and operational efficiency.
- Manage and monitor accountants, cashiers, store staff, security personnel, sweepers, and operational teams to maintain productivity and discipline.
- Prepare, review, and submit operational reports covering sales, inventory, attendance, production, COGS, and financial records within assigned deadlines.
- Handle cash management, banking transactions, bookkeeping, vouchers, salary records, asset registers, and other operational documentation.
- Supervise inventory purchasing, stock availability, vendor management, and coordinate with the supply chain department for timely inventory receipt.
- Ensure maintenance and monitoring of generators, kitchen equipment, utilities, fire safety measures, first aid arrangements, and security systems.
- Coordinate with HR for hiring, employee training, disciplinary actions, staff performance management, and compliance with company SOPs and policies.
- Maintain cleanliness and upkeep of all restaurant areas including kitchen, dining halls, toilets, parking, waiting areas, and staff accommodations.
- Resolve customer complaints, monitor food quality and service standards, and assist the Restaurant Manager in improving sales and customer satisfaction.
- Liaise with government departments, vendors, marketing teams, and external parties for operational matters, compliance, and business continuity.

Required Qualifications

- Proven experience in restaurant or hospitality operations management with strong leadership and team supervision skills.
- Hands-on experience in cash handling, bookkeeping, inventory control, reporting, and cost management within restaurant operations.
- Strong knowledge of restaurant SOPs, housekeeping standards, food safety practices, and operational compliance procedures.
- Experience in staff management, recruitment coordination, employee discipline, and performance monitoring in high-volume environments.
- Ability to manage vendors, utilities, maintenance operations, and resolve operational issues effectively under pressure.
- Excellent communication, problem-solving, multitasking, and organizational skills with the ability to lead teams during challenging situations.

Work Location: This position requires in-person attendance.

No preferred qualifications or benefits were specified for this role.