Branch Manager - Gujranwala

PakWheels is seeking a capable and proactive Branch Manager to lead our Car Oil Change and Vehicle Inspection Service Center. The successful candidate will be responsible for managing daily operations, ensuring high-quality service delivery, overseeing inventory, and guiding a team of technicians and support staff. A solid understanding of automotive maintenance—especially oil change services, vehicle inspection procedures, lubricants, filters, and OEM guidelines—is crucial for excelling in this role.

Key Responsibilities:
- Manage the day-to-day operations of the service center efficiently.
- Ensure all services, including oil changes, vehicle inspections, and customer interactions, comply with company SOPs and quality standards.
- Supervise inventory management for oils, filters, and consumables, monitoring usage and maintaining adequate stock levels.
- Handle customer inquiries, complaints, and feedback with professionalism and promptness.
- Provide product and service recommendations based on vehicle condition and OEM standards.
- Maintain cleanliness of the facility, ensure equipment is functional, and uphold overall operational readiness.
- Track key service metrics, team productivity, and branch sales performance regularly.
- Prepare and submit daily and weekly reports on operational and performance metrics.
- Oversee accurate billing processes, secure cash and card transactions, and perform day-end reconciliations.
- Conduct ongoing training sessions for staff, covering both technical skills and customer service.
- Develop and maintain a talent pipeline to support staffing needs for the service center.

Required Qualifications:
- Bachelor’s degree in Business Administration, Automotive Technology, Operations Management, or a related field.
- 5 to 7 years of practical experience in automotive service operations, oil change facilities, or multi-service car care centers.
- Proven leadership experience managing service teams, meeting sales and service targets, and handling customer-facing operations.
- Strong knowledge of automotive lubricants, filters, vehicle maintenance, health checks, and inspection procedures.
- Familiarity with car wash equipment and detailing processes.
- Experience in team management and staff training.
- Excellent customer service skills, including conflict resolution.
- Proficiency in inventory management and operational reporting.
- Comfortable using POS systems and performing basic financial reconciliations.
- Ability to perform effectively in a fast-paced, high-volume service environment.

PakWheels prides itself on fostering a dynamic and innovative workplace culture that emphasizes collaboration and growth. Since its inception in 2003, PakWheels.com has played a transformative role in Pakistan’s automobile industry, assisting millions in buying, selling, and maintaining their vehicles. Joining PakWheels means becoming part of a mission to revolutionize the automotive landscape, working in an environment that values creativity, teamwork, and forward-thinking ideas.