Branch Manager

This role involves leading and managing daily branch operations with a focus on last-mile delivery processes, backlog clearance, facility maintenance, and ensuring operational efficiency aligned with service level agreements (SLAs). The position requires close oversight of dispatch activities, parcel sorting, and delivery routes to meet daily targets. The candidate will supervise on-ground teams including supervisors, sorters, riders, and couriers, while maintaining a safe and organized work environment. Accurate parcel tracking from arrival through final delivery is essential, along with proactive management of delayed or returned shipments. The role demands quick identification and resolution of operational bottlenecks to prevent backlog accumulation. Additionally, the candidate will handle return processes and delivery escalations in coordination with relevant teams. Maintaining the physical branch environment, enforcing security protocols, and upholding workplace safety and company standards are key aspects of this position.

Key Responsibilities

- Lead daily branch operations, ensuring smooth last-mile delivery, backlog clearance, and overall operational efficiency.
- Oversee morning dispatch, inbound sorting, and last-mile delivery routes to consistently achieve daily operational goals.
- Supervise and guide on-ground supervisors, sorters, riders, and couriers, fostering a safe and productive work environment.
- Ensure accurate tracking and monitoring of parcels from arrival to final delivery.
- Identify and manage delayed, undelivered, or returned parcels by developing targeted action plans to clear backlogs efficiently.
- Detect operational delays in sorting or routing processes and reallocate resources promptly to prevent backlog buildup.
- Manage return shipments and delivery re-attempts, collaborating with Delivery Exception & Billing (DEB) and Incident Resolution (IR) teams to resolve escalations.
- Oversee physical branch maintenance, ensuring the facility remains organized, clean, and safe for parcel sorting and staging.
- Enforce loss prevention measures, physical security protocols, workplace safety guidelines, and compliance with company standards.

Required Qualifications

- Proven experience in managing last-mile delivery operations or branch-level logistics functions.
- Strong leadership skills with the ability to supervise diverse teams and maintain a safe working environment.
- Demonstrated ability to manage operational workflows, including dispatch, sorting, and delivery route planning.
- Proficiency in parcel tracking systems and handling delivery escalations.
- Problem-solving skills to identify operational delays and implement effective resource reallocation.
- Knowledge of workplace safety, loss prevention, and physical security best practices.
- Excellent organizational and communication skills.

Preferred Qualifications and Benefits

- Experience working with cross-functional teams such as DEB and IR to resolve delivery issues.
- Familiarity with logistics software and operational analytics.
- Ability to work under pressure and meet tight deadlines.
- Opportunities for professional growth within a dynamic logistics environment.
- Supportive workplace culture emphasizing safety and operational excellence.

This position is ideal for candidates who thrive in fast-paced logistics settings and are committed to driving operational success through effective team leadership and process management.