Branch Manager

The role focuses on driving the growth of branch business volumes across various segments including liabilities, consumer cross-sell, wealth management, and digital products. This is achieved through strategic planning and meeting annual sales targets by leading a cohesive and efficient team. The position also involves managing deposit retention and dormant accounts, handling complaint management and escalation control, and ensuring service quality assurance. A critical part of the role is to maintain strict compliance with the bank’s internal policies and regulatory requirements by regularly reviewing the portfolio, timely reporting to relevant authorities, and staying updated on any regulatory changes.

Key Responsibilities

- Enhance branch business volumes across relevant segments such as liabilities, consumer cross-sell, wealth, and digital products by planning and achieving annual sales targets and KPIs.
- Lead and manage a cohesive team to ensure efficient execution of business strategies.
- Oversee deposit retention and dormant account management to optimize asset quality and customer engagement.
- Handle complaint management and escalation control to resolve issues promptly and maintain customer satisfaction.
- Ensure service quality assurance by monitoring branch operations and implementing improvements where necessary.
- Maintain thorough compliance with the bank’s internal policies and regulatory requirements through regular portfolio reviews.
- Prepare and submit timely reports to concerned authorities regarding branch activities and compliance status.
- Stay informed about changes in regulatory frameworks and implement necessary adjustments within the branch.

Required Qualifications

- Bachelor’s degree from an HEC-recognized university.
- Minimum of 2 years’ experience as a Branch Manager or 5 years of relevant experience in the banking sector.
- Strong leadership skills with the ability to motivate and manage teams effectively.
- Proactive approach to problem-solving and business development.
- Excellent negotiation skills to drive sales and resolve conflicts.
- Outstanding communication and interpersonal abilities to engage with customers and team members.
- A strong sense of accountability and responsibility.
- Customer-centric mindset focused on delivering quality service and enhancing customer experience.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with additional experience in wealth management, digital banking products, or advanced compliance knowledge would be well-positioned for success in this role. The position offers the opportunity to work in a dynamic banking environment with a focus on growth, customer satisfaction, and regulatory adherence.