Branch Manager

PNY Trainings is looking for a proactive and results-oriented Branch Manager to oversee branch operations, drive admissions and sales, and ensure exceptional customer service. The ideal candidate will possess strong leadership and communication skills, with the ability to manage teams effectively and achieve revenue and admission targets while maintaining smooth daily operations. This role requires a hands-on approach to managing multiple departments including Admissions, Sales, Academics, Administration, Accounts, IT, and Marketing, ensuring alignment with company policies and operational standards.

Key Responsibilities:
- Achieve branch revenue, admissions, operational, and profitability targets.
- Supervise daily branch operations and coordinate activities across Admissions, Sales, Academics, Administration, Accounts, IT, and Marketing teams.
- Implement company policies, standard operating procedures (SOPs), and compliance standards throughout the branch.
- Monitor admissions, sales performance, student inquiries, and operational activities; prepare and submit regular reports to Head Office.
- Meet branch KPIs related to admissions, revenue, student retention, customer satisfaction, and operational efficiency.
- Support Head Office in monitoring branch expenses, maintaining financial discipline, and enhancing operational performance.
- Prepare and review daily, weekly, and monthly operational reports, ensuring timely submission.
- Supervise branch staff, instructors, and support teams to maintain discipline, productivity, and high performance.
- Conduct employee performance evaluations, provide coaching, and identify training and development needs.
- Ensure effective classroom management, proper utilization of classrooms, availability of required equipment, and maintenance of a professional learning environment.
- Coordinate class schedules and timetables with the Academics Department to optimize allocation of instructors, classrooms, and resources.
- Monitor instructor punctuality, student attendance, and class regularity to ensure smooth academic operations.
- Manage branch assets, inventory, office supplies, ensuring accurate record-keeping and timely replenishment.
- Coordinate with HR on staff attendance, leave management, employee discipline, and implementation of HR policies.
- Address routine operational, student, and staff concerns efficiently, escalating critical issues to Head Office when necessary.
- Build and maintain positive relationships with students, parents, instructors, corporate clients, and visitors, ensuring excellent customer service.
- Perform additional duties as assigned by Head Office Management to support organizational objectives.

Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related discipline.
- Minimum of 5 to 6 years of relevant experience in IT training institute operations, sales, administration, or academic management.
- Strong experience in sales, customer service, and team supervision.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and meet operational and sales targets.
- Proficiency in MS Office, reporting, and branch documentation.

Preferred Qualifications and Benefits:
- Candidates holding a BSCS or BSIT degree will be given preference.
- Competitive monthly salary ranging from Rs 60,000 to Rs 70,000.
- This is an in-person role requiring presence at the branch location.

PNY Trainings offers an opportunity to lead a dynamic branch with a focus on operational excellence and customer satisfaction. The successful candidate will play a pivotal role in driving growth and maintaining high standards across all functions.