Branch Manager

SALT Pakistan is seeking a dedicated Branch Manager to lead and oversee all operations at its Lahore branch. This role involves managing both front-of-house (FOH) and back-of-house (BOH) activities to ensure operational excellence, achievement of sales targets, superior customer satisfaction, food quality, cost control, and compliance with company standards and SOPs. The Branch Manager will report to Operations Management and play a key role in driving team performance and maintaining the overall branch environment.

Key Responsibilities

Branch Operations: Manage daily FOH and BOH operations, ensuring smooth functioning across all shifts. Maintain high standards of service, food quality, cleanliness, hygiene, and branch presentation. Enforce adherence to operational policies and SOPs, and optimize staff deployment during peak hours.

Sales & Revenue Management: Achieve monthly and annual sales targets by monitoring daily sales performance, identifying growth opportunities, and driving sales through excellent customer service, upselling, and promotions. Analyze sales trends and implement corrective measures as needed. Oversee the execution of marketing activities at the branch level.

Team Management: Lead and motivate FOH and BOH teams, prepare staff schedules, and monitor attendance, punctuality, grooming, and discipline. Conduct regular briefings, provide coaching, and identify training needs in coordination with HR. Manage staff performance and take corrective actions when necessary.

Customer Service: Maintain consistently high customer service standards, professionally handle complaints, and ensure timely resolution. Monitor customer feedback and implement improvements to enhance the overall customer experience.

Food Quality & Safety: Ensure food preparation and service comply with approved recipes and SOPs. Maintain product consistency, portion control, and presentation standards. Conduct regular checks on kitchen practices and ensure compliance with food safety regulations and hygiene standards.

Inventory & Cost Control: Monitor inventory levels, manage stock efficiently, and control food wastage. Ensure proper FIFO/FEFO practices and collaborate with Warehouse and Supply Chain teams for stock requirements. Identify and minimize unnecessary food cost losses.

Cash & Financial Controls: Oversee cash handling and POS procedures, ensure accurate daily cash reconciliation, and enforce compliance with company policies regarding discounts, voids, refunds, and complimentary items. Report any financial discrepancies promptly and support cost control initiatives.

Maintenance & Safety: Ensure all branch equipment and facilities are operational and well-maintained. Report and follow up on maintenance issues. Comply with fire, electrical, occupational, and workplace safety procedures, maintaining cleanliness and infrastructure standards.

Reporting & Compliance: Submit timely daily, weekly, and monthly reports. Monitor branch KPIs and prepare performance updates for management. Maintain accurate operational records and ensure compliance with company policies and management directives.

Required Qualifications

- Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.
- Additional professional qualifications in hospitality or restaurant management are advantageous.

Required Experience

- Minimum 3–5 years of relevant experience in QSR/restaurant operations.
- Proven experience managing branches or restaurants within international QSR brands.
- Experience with brands such as McDonald’s, KFC, Hardee’s, Pizza Hut, Domino’s, Subway, Burger King, Tim Hortons, or Papa John’s is highly preferred.
- Strong background in managing both FOH and BOH operations.
- Demonstrated success in achieving sales targets and leading large operational teams.

Required Skills

- Strong leadership and team management capabilities.
- Sales-driven and target-oriented mindset.
- In-depth knowledge of QSR operations.
- Excellent customer service and complaint resolution skills.
- Sound understanding of food safety and hygiene standards.
- Proficient in inventory and cost control.
- Effective communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to perform under pressure and manage peak-hour operations.
- Competent in MS Office and POS systems.
- Skilled in reporting and data analysis.

Personal Attributes

- Professional appearance and demeanor.
- Responsible, accountable, and proactive.
- Result-oriented with a strong work ethic and discipline.
- Customer-focused and a collaborative team player.
- Flexible to work according to operational demands.

The position offers a monthly salary range of PKR 80,000 to PKR 120,000 and requires on-site presence at the Lahore branch.