Branch Manager - Quetta

We are looking for a proactive and results-oriented Branch Manager to lead and drive the success of our branch operations. This role involves overseeing daily activities, meeting business targets, fostering strong customer relationships, and managing a motivated team. The ideal candidate will have a deep understanding of market dynamics and customer needs, with the ability to develop and execute effective sales strategies that support business growth and operational excellence.

Key Responsibilities

- Consistently achieve sales targets, maintaining alignment with the monthly run-rate.
- Guide the sales effort by developing and implementing structured sales plans based on market insights and customer requirements.
- Lead initiatives to market and establish new customer relationships.
- Collaborate with the Marketing team to contribute to product development and actively participate in product launches, including staff training, campaigns, and monitoring business targets to maximize impact.
- Ensure branch staff, especially Relationship Managers, are fully aware of KPIs and equipped with necessary tools.
- Drive business development by formulating, implementing, and monitoring strategies and sales plans aimed at acquiring new customers and deepening existing relationships, aligned with overall business goals.
- Analyze and propose resource enhancements to support planned growth and branch expansion opportunities.
- Focus on achieving stable revenue growth through both funded and non-funded income streams.
- Monitor Anti-Money Laundering (AML) reports daily, weekly, and monthly; respond promptly to suspicious activities.
- Oversee Suspicious Transaction/Activity monitoring and ensure timely closure of Suspicious Transaction Reports (STRs).
- Ensure compliance with AML guidelines and policies to maintain zero compliance issues.
- Hold authority for approval of dormant account activations.
- Maintain up-to-date data for the branch’s top 100 customers as required.
- Continuously review and improve processes, resources, and procedures to meet service standards through capacity planning and workflow optimization.
- Personally engage in customer retention efforts, including complaint resolution and gathering ad hoc feedback.
- Regularly review operational controls to ensure compliance with group and Central Bank guidelines.
- Monitor and control the retail client credit portfolio, ensuring all customer and staff facilities are secured with accurate, up-to-date records and documentation in line with Group credit policy.

Required Qualifications

- Bachelor’s degree.
- 8 to 10 years of relevant experience in banking.
- Strong skills in Customer Relationship Management and Stakeholder Management.
- Proven decision-making abilities.
- Excellent interpersonal and communication skills.

Preferred Qualifications and Benefits

Joining Standard Chartered means becoming part of an inclusive, values-driven organization that celebrates diversity across teams, functions, and geographies. We offer a competitive salary and benefits package designed to support your mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, with flexible and voluntary options available in some locations.

Employees enjoy generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days), with a combined minimum of 30 days for annual and public holidays. Flexible working arrangements are supported, balancing home and office locations with adaptable working patterns.

We provide proactive wellbeing support through Unmind, a leading digital wellbeing platform, along with resilience and human skills development courses, a global employee assistance program, mental health first-aiders, and self-help resources. Our culture encourages continuous learning, offering opportunities to reskill and upskill through physical, virtual, and digital learning platforms.

Standard Chartered is a global bank with a rich history of over 170 years, connecting dynamic markets across Asia, Africa, and the Middle East. Our unique network and expertise enable us to drive commerce and prosperity through diversity and innovation.