Branch Operations Manager - Banking Compliance & Leadership - TJ / 1902314

Sindh Bank Limited is seeking a skilled and experienced Branch Operations Manager to oversee branch operations across multiple locations including Islamabad, Hyderabad, Karachi, Lahore, Multan, Rawalpindi, Abdul Hakim, Bhalwal, Chakwal, Gojra, Okara, and Rahim Yar Khan. The successful candidate will be responsible for ensuring efficient service delivery, maintaining strong internal controls, and enforcing compliance with the bank’s policies and the regulations set forth by the State Bank of Pakistan (SBP). This role involves managing financial and non-financial transactions, cash handling, customer account profiling, screening activities, and regulatory reporting. The manager will also address customer complaints, resolve audit observations, minimize operational and reputational risks, and ensure adherence to Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and Customer Protection Framework (CPF) requirements. Coordination with Head Office departments, the Compliance Division, regulators, and external auditors is essential, alongside providing leadership and guidance to branch staff to uphold operational efficiency and regulatory compliance. Sindh Bank is an equal opportunity employer and encourages applications from all qualified candidates.

Key Responsibilities

- Oversee daily branch operations to achieve assigned deposit and New-to-Bank (NTB) account targets, focusing on Current and Savings Accounts.
- Monitor and control branch expenses, ensuring expenditures stay within approved budgets and securing necessary approvals for any overspending.
- Enforce strict compliance with SBP regulations, AML, CFT, CPF, and internal policies to mitigate operational and reputational risks.
- Supervise, authorize, and monitor all financial and non-financial transactions, including cash management, within delegated authorities and operational limits.
- Ensure accurate and timely customer account profiling, activation of dormant accounts, and thorough screening of customers and transactions using systems such as CBS, Firco, and money transfer platforms; report suspicious activities to the Compliance Division.
- Address customer complaints promptly to ensure fair treatment and continuously improve customer service standards.
- Maintain robust internal controls and ensure the branch attains satisfactory ratings in internal audits; address and resolve all SBP inspection observations within defined timelines, implementing corrective actions to prevent recurrence.
- Prepare and submit timely and accurate reports and returns to Head Office, SBP, external auditors, and other relevant bodies; coordinate effectively with internal departments and regulatory entities for compliance.
- Proactively monitor branch operations to avoid penalty items by promptly rectifying deficiencies and fully adhering to regulatory requirements.
- Keep branch staff informed and compliant with updates to bank policies and SBP regulations.
- Lead, train, and mentor branch staff to maintain high standards of attendance, punctuality, conduct, and discipline in line with bank policies.
- Support professional development of staff through structured training, succession planning, and strategic rotation of key operational roles.
- Perform additional tasks as assigned by management to enhance branch operational effectiveness and regulatory adherence.

Required Qualifications

- Minimum of 3 years’ experience in banking or financial institutions, demonstrating the ability to meet high standards of service for both external and internal customers through process standardization.
- Strong knowledge of SBP prudential regulations.
- Minimum graduate degree, preferably an MBA or M.Com from an HEC-recognized university.

Preferred Qualifications and Benefits

- Candidates up to 50 years of age are eligible to apply.
- Sindh Bank offers a dynamic work environment with opportunities for professional growth and development.
- The bank is committed to equal employment opportunities and encourages applications from diverse backgrounds, including persons with disabilities.

This position offers a challenging and rewarding opportunity for a dedicated professional to contribute to the operational success and regulatory compliance of Sindh Bank’s branch network.