Branch:Teller

Branch Banking at Axis Bank serves as the primary point of contact for millions of retail customers and plays a crucial role in the Bank’s overall strategy. Branches are instrumental in mobilizing deposits from New-To-Bank (NTB) customers and act as key drivers for customer engagement across a wide range of products and services. As part of this dynamic team, Branch Relationship Officers (BROs) are responsible for delivering tailored financial solutions by offering the Bank’s products and services to both existing and new customers. They actively engage in referral generation and customer visits to expand the customer base. Effective communication skills are essential for acquiring new customers and cross-selling banking products. On a daily basis, BROs interact with their portfolio of customers to identify opportunities for additional product offerings based on individual needs. They also ensure timely processing of customer transactions and service requests within defined turnaround times, maintaining end-to-end closure. Depending on organizational requirements, BROs may be assigned teller responsibilities to handle cash transactions. Additionally, they introduce customers to alternate banking channels such as Internet Banking, mobile banking, and WhatsApp banking to enhance customer convenience.

Key Responsibilities:
- Provide financial solutions by cross-selling the Bank’s retail banking and third-party products, including life insurance, general insurance, mutual funds, and loans, aligned with assigned targets.
- Consistently achieve monthly business budgets set by the organization.
- Generate referrals and leads to acquire new customers for the Bank’s products.
- Participate in marketing initiatives and conduct customer visits beyond the branch to promote banking products.
- Engage with existing customers to increase deposits and cross-sell additional products.
- Ensure timely and accurate processing of all customer transactions and service requests.
- Address customer queries promptly and provide accurate solutions to minimize complaints.
- Adhere strictly to all regulatory and compliance guidelines applicable to banking activities.
- Comply with audit requirements to achieve optimal audit ratings.
- Complete mandatory certifications relevant to the role, such as EUIN and SP Certification.
- Participate in all learning and training programs organized by the Bank.
- Maintain daily records of customer interactions in the Bank’s CRM system.
- Actively support and participate in Bank initiatives, campaigns, and drives as required.

Required Qualifications:
- Graduation or Post-Graduation from a recognized institute.

Role Proficiencies:
- Strong knowledge of banking regulations and industry norms.
- Comprehensive understanding of banking products and services.
- Excellent communication skills in English and the local language, both verbal and written.
- Ability to work effectively under pressure and meet deadlines.
- Strong networking and relationship-building capabilities.

Axis Bank fosters an inclusive work environment and encourages applications from women, LGBTQIA+, and persons with disabilities (PwD) of all ages. The Bank values diversity and is committed to providing equal opportunities for all candidates.