Business Application Support Specialist

Nestle Operational Services Worldwide SA

Karachi , Pakistan

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Posted 3 days ago 37 views Report Job

Location: Karachi Zonal Sales Office
Job Type: Full-time
Qualification: Bachelor’s/Master’s in IT, Computer Science, or related field
Experience: 2–3 years of relevant experience in IT systems and business applications

This role is focused on supporting and maintaining IT systems and business applications to ensure smooth sales operations, accurate data management, and optimal system performance across the South region. The position involves managing user access, handling support tickets, overseeing IT assets, resolving application issues, and collaborating with internal teams and external suppliers to deliver timely solutions and system improvements.

Key Responsibilities:
- Sales Operations Support: Ensure the smooth operation of sales-related applications by promptly addressing system and data issues affecting field teams and distributors.
- User Access Management: Administer user accounts, including managing access rights, onboarding new users, and handling offboarding processes.
- IT Support: Respond to and resolve IT support tickets within established service level agreements (SLAs), escalating complex issues when necessary.
- Application Support: Work closely with IT teams and external suppliers to troubleshoot application problems, implement system changes, update SKU information, and support system enhancements.
- System Performance: Perform regular health checks on applications to maintain effective system use, accurate reporting, and data integrity.
- IT Assets & Training: Keep detailed records of IT assets, conduct periodic audits, and provide training to users on applications and IT equipment.
- Project Coordination: Assist with IT projects by coordinating efforts among stakeholders to ensure successful implementation and adoption.

Required Qualifications:
- Bachelor’s degree in IT, Computer Science, or a related discipline.
- 2 to 3 years of experience working with IT systems, business applications, databases, or cloud services.
- Proficiency in MS Excel and Power BI, along with familiarity with data analytics tools.
- Working knowledge of SQL and/or Python programming languages.
- Strong understanding of data management principles and IT best practices.
- Excellent analytical and problem-solving abilities.
- Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders.
- Experience in conducting user training sessions.

This position offers the opportunity to work in a dynamic environment supporting critical sales operations through IT expertise. The successful candidate will play a key role in ensuring system reliability and user satisfaction while contributing to ongoing IT initiatives and improvements.