Business Intelligence Analyst II

Motive is a leading provider of tools designed to empower teams managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance functions, allowing organizations to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI, Motive delivers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Business Intelligence Analyst II within the Post Sales Organization, you will collaborate closely with Customer Support and Product teams to develop high-quality reporting and analytics solutions. Your primary focus will be on creating scalable dashboards that enable data-driven decision-making and provide leadership with clear visibility into critical business KPIs. This role demands strong technical skills in SQL, Salesforce analytics, and data visualization tools, along with the ability to excel in a fast-paced and dynamic environment.

Key Responsibilities

- Design, develop, and maintain interactive dashboards and reports using HEX, Retool, and Salesforce native reporting tools.
- Write advanced SQL queries to extract, manipulate, and analyze large datasets from multiple systems.
- Partner with leaders in Customer Support, Product, Services, and Sales Engineering to translate business needs into actionable data requirements and insights.
- Ensure data consistency and accuracy across reporting platforms to maintain reliable leadership visibility into KPIs.
- Conduct deep-dive analyses to identify trends, uncover opportunities, and recommend process improvements.
- Support cross-functional initiatives by building scalable and automated reporting solutions.
- Collaborate with data engineering and BI teams to align on data sources, definitions, and governance standards.

Required Qualifications

- Minimum of 5 years’ experience in data analytics and business intelligence.
- Strong proficiency in SQL for querying and data transformation.
- Hands-on experience with Salesforce reporting and dashboard creation.
- Solid understanding of business KPIs related to Pre and Post Sales functions, including Support, Sales Engineering, Services, and Customer Onboarding.
- Demonstrated analytical and problem-solving skills with a strong attention to detail and accuracy.
- Experience supporting Customer Support, Services, or Sales Engineering organizations.
- Proficiency in Python or R for data manipulation and automation.
- Excellent stakeholder management and communication skills, capable of presenting data insights to both technical and non-technical audiences.

Preferred Qualifications and Additional Information

- Expertise in HEX or Retool for dashboard development and storytelling is highly preferred.
- Motive values diversity and inclusion and is committed to creating a workplace that welcomes people from varied backgrounds, experiences, and perspectives.
- Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as employee access to Motive products and technology is required.
- For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to jurisdictional laws and exceptions.
- All job postings correspond to existing vacancies, with some interviews or training sessions potentially held in person at one of Motive’s global offices.

Motive is proud to be an equal opportunity employer dedicated to fostering an inclusive environment where all employees can thrive.