This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team beyond those hours. The individual will oversee all warehouse activities, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position demands a hands-on approach to meet agreed service level agreements (SLAs) and key performance indicators (KPIs), while continuously driving operational improvements and maintaining compliance with safety and health regulations.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound processing, stock handling, storage, and order dispatch to ensure timely and accurate fulfillment.
- Monitor and steer warehouse performance to meet established SLAs and KPIs.
- Proactively identify and implement operational goals, objectives, and process improvements to enhance efficiency.
- Oversee Workplace Safety & Health (WSH) compliance by conducting regular safety and health risk assessments.
- Allocate resources effectively through scheduling to maximize operational efficiency.
- Collaborate with the commercial department to manage inventory, focusing on fast and slow-moving items, spoilage, wastage, shrinkage, and the handling of returns, refunds, damaged, and expired goods.
- Conduct periodic stock takes, ensuring accurate documentation and maintaining physical and system stock variances within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards.
- Coordinate routine maintenance of facilities and escalate any issues to the Realty Facility Manager.
- Maintain warehouse cleanliness and ensure workplace safety standards are upheld.
- Guarantee 100% accuracy in order dispatch and timely delivery.
- Monitor stock expiry dates closely to prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operational principles such as supply chain management, customer service, Just-In-Time (JIT) inventory, and Six Sigma methodologies.
- Knowledge of relevant local industry legislation and compliance requirements.
- Proven experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and the local community.
- Familiarity with warehouse management systems (WMS), demand forecasting, and stock replenishment tools.
- Solid skills in manpower planning and scheduling, accounting for off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in fast-paced warehouse or dark store environments and those familiar with delivery platform operations will find this role well-suited to their skill set. The position offers the opportunity to work with foodpanda, a leading delivery platform under the Delivery Hero Group, which operates globally across approximately 65 countries. As part of a dynamic and innovative company headquartered in Berlin, this role provides exposure to cutting-edge logistics and supply chain practices within a fast-growing industry.
This position is ideal for professionals seeking to contribute to a high-impact operational environment, driving efficiency and customer satisfaction in a critical segment of the food delivery ecosystem.
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