This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside these hours. The individual will oversee all warehouse processes, including inbound management, stock handling, storage, and timely order dispatch. The position requires ensuring that warehouse operations meet established SLAs and KPIs, while continuously recommending and implementing operational improvements. Maintaining workplace safety and health compliance through regular risk assessments is also a key aspect of the role.
Key Responsibilities
- Manage end-to-end warehouse operations, from receiving inbound goods to stock handling, storage, and order dispatch, ensuring timely and accurate execution.
- Drive warehouse performance to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Proactively identify and implement operational goals, objectives, and process enhancements to improve efficiency and effectiveness.
- Oversee Workplace Safety & Health (WSH) compliance by conducting periodic safety and health risk assessments.
- Allocate resources effectively through scheduling to optimize operational efficiency.
- Collaborate with the commercial department to manage inventory, including fast and slow-moving items, spoilage, wastage, shrinkage, and the processing of returns, refunds, damaged, and expired goods.
- Conduct regular stock takes, ensuring physical and system stock variations remain within acceptable tolerance limits.
- Ensure adherence to company policies, procedures, and work standards across warehouse operations.
- Coordinate periodic maintenance of facilities and escalate any issues to the Realty Facility Manager promptly.
- Maintain warehouse cleanliness and uphold workplace safety standards.
- Guarantee 100% accuracy in the timely dispatch of orders.
- Monitor stock expiries diligently to prevent delivery of damaged or expired products to customers.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operational principles such as supply chain management, customer service, Just-In-Time (JIT) processes, and Six Sigma methodologies.
- Knowledge of relevant local industry legislation and compliance requirements.
- Proven experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and community representatives.
- Familiarity with performance and operational metrics to monitor and improve warehouse efficiency.
- Proficient in Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, including managing off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently and take initiative.
- Excellent communication and interpersonal skills to manage teams and external relationships effectively.
Preferred Qualifications and Benefits
While specific benefits are not detailed, the role offers the opportunity to work within foodpanda, a leading local delivery platform that is part of the global Delivery Hero Group. Delivery Hero operates in approximately 65 countries and is headquartered in Berlin, Germany. The company is publicly listed on the Frankfurt Stock Exchange and is included in the MDAX index, reflecting its strong market presence and growth potential. This position provides a dynamic environment to contribute to a fast-paced, innovative logistics operation with global reach.
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