This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee end-to-end warehouse processes, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position demands a proactive approach to meeting operational goals, maintaining compliance with safety regulations, and optimizing resource allocation to achieve agreed service level agreements (SLAs) and key performance indicators (KPIs).
Key Responsibilities
- Manage daily warehouse operations to meet established SLAs and KPIs, ensuring efficiency and accuracy.
- Coordinate all warehouse activities including inbound goods, stock handling, storage, and order dispatch.
- Implement and recommend process improvements to enhance operational performance.
- Oversee Workplace Safety & Health (WSH) compliance by conducting regular safety and health risk assessments.
- Allocate manpower and resources effectively, including scheduling to match variable demand and manage leaves or absences.
- Collaborate with the commercial department to monitor inventory, focusing on fast and slow-moving items, spoilage, wastage, shrinkage, and the processing of returns, refunds, damaged, and expired goods.
- Conduct periodic stock takes, ensuring physical and system stock variations remain within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards across the warehouse.
- Coordinate routine maintenance of facilities and escalate issues to the Realty Facility Manager as needed.
- Maintain warehouse cleanliness and workplace safety standards.
- Ensure 100% accuracy in order dispatch and timely delivery.
- Monitor stock expiry dates rigorously to prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operational principles including supply chain management, customer service, Just-In-Time (JIT) inventory, and Six Sigma methodologies.
- Knowledge of relevant local industry legislation and compliance requirements.
- Proven experience in stakeholder management involving vendors, residential and commercial neighbors, and community relations.
- Proficiency in performance and operational metrics tracking.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling to accommodate off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
About the Company
foodpanda is part of the Delivery Hero Group, a global leader in local delivery services operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and is included in the MDAX stock market index. The company is committed to delivering a fast, easy, and exceptional customer experience right to the doorstep.
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