This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside these hours. The individual will oversee all warehouse processes, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position demands a proactive approach to meeting service level agreements (SLAs) and key performance indicators (KPIs), while continuously recommending and implementing operational improvements. Maintaining workplace safety and health compliance through regular risk assessments is also a critical part of the role. Efficient resource allocation, coordination with commercial teams to manage inventory movement, and accurate stock-taking are essential responsibilities. The candidate will ensure adherence to company policies, oversee facility maintenance, and uphold high standards of housekeeping and safety. Timely and accurate order dispatch, along with careful monitoring of stock expiries to prevent delivery of damaged or expired products, is mandatory. Building and maintaining positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders, is also expected.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound logistics, stock handling, storage, and order dispatch.
- Ensure warehouse performance meets agreed SLAs and KPIs.
- Proactively identify and implement operational goals, objectives, and process improvements.
- Conduct Workplace Safety & Health (WSH) risk assessments and ensure compliance with safety regulations.
- Allocate resources effectively through scheduling to optimize operational efficiency.
- Collaborate with the commercial department to manage fast- and slow-moving inventory, minimize spoilage, wastage, and shrinkage, and oversee returns, refunds, and handling of damaged or expired goods.
- Conduct periodic stock takes, ensuring physical and system stock variations remain within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards.
- Coordinate facility maintenance and promptly escalate issues to the Realty Facility Manager.
- Maintain warehouse cleanliness and ensure workplace safety standards are upheld.
- Guarantee 100% accuracy in timely order dispatch.
- Monitor stock expiry dates and prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders such as neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations principles including supply chain management, customer service, Just-In-Time (JIT) processes, and Six Sigma methodologies.
- Knowledge of local industry legislation relevant to warehouse operations.
- Proven stakeholder management skills, including coordination with vendors, delivery teams, and community members.
- Familiarity with performance and operational metrics.
- Experience with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, accounting for off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
About the Company
foodpanda is part of the Delivery Hero Group, a global leader in local delivery platforms operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and included in the MDAX stock market index. The company’s mission is to deliver an exceptional customer experience—fast, easy, and directly to the door.
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