Business Manager

This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee end-to-end warehouse operations, ensuring timely inbound management, stock handling, storage, and order dispatch. The position requires driving warehouse performance to meet established SLAs and KPIs while continuously recommending and implementing process improvements. Maintaining workplace safety and health compliance through regular risk assessments is essential, along with resource allocation to maximize operational efficiency. Collaboration with the commercial department is necessary to manage inventory effectively, including fast and slow-moving items, spoilage, wastage, shrinkage, returns, refunds, and handling of damaged or expired goods. Accurate stock takes must be conducted regularly, ensuring physical and system stock variances remain within acceptable limits. The role also involves enforcing policies, coordinating facility maintenance, ensuring warehouse cleanliness and safety, and guaranteeing 100% accurate and timely order dispatch. Maintaining records of stock expiries and preventing delivery of damaged or expired products is critical. Building and sustaining positive relationships with external stakeholders such as neighbors, suppliers, and delivery riders is also part of the responsibilities.

Key Responsibilities

- Manage the 24-hour dark store operations with a minimum on-site presence of 6-8 hours daily and virtual team coordination beyond these hours.
- Oversee all warehouse processes including inbound management, stock handling, storage, and timely order dispatch.
- Ensure warehouse operations meet agreed SLAs and KPIs.
- Proactively suggest and implement operational goals, objectives, and process improvements.
- Conduct Workplace Safety & Health (WSH) risk assessments to ensure compliance with regulations.
- Allocate resources effectively through scheduling to optimize operational efficiency.
- Collaborate with the commercial department to manage inventory, including fast and slow-moving lines, spoilage, wastage, shrinkage, returns, refunds, and handling of damaged or expired goods.
- Perform periodic stock takes and maintain accurate records, ensuring stock variance remains within tolerance limits.
- Enforce adherence to policies, procedures, and work standards.
- Coordinate facility maintenance and escalate issues to the Realty Facility Manager as needed.
- Maintain warehouse housekeeping and workplace safety standards.
- Ensure timely and accurate dispatch of orders with 100% accuracy.
- Monitor stock expiries and prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.

Required Qualifications

- Bachelor’s degree from a reputable university.
- Strong understanding of operations and foundational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma.
- Knowledge of relevant local industry legislation.
- Experience in stakeholder management, including vendor delivery teams, residential and commercial neighbors, and community relations.
- Proficiency in performance and operational metrics.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, accounting for off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.

About the Company

foodpanda is part of the Delivery Hero Group, a global leader in local delivery platforms operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. The company’s mission is to deliver an exceptional customer experience—fast, easy, and directly to the door.