Business Relationship Manager

Zong (CMPak Ltd.), a wholly owned subsidiary of China Mobile Communications Corporation, is a leading information services and technology innovation company in Pakistan. Since its market entry in 2007, Zong has rapidly expanded to serve over 50 million subscribers and holds more than 26% of the country’s mobile market share. The company is renowned for its award-winning innovations, including Pakistan’s first and fastest 4G network, pioneering 5G and VoLTE trials, and advanced fiber-optic and IoT-enabled solutions. Committed to creating a more connected and inclusive Pakistan, Zong delivers accessible, high-quality digital services to individuals, businesses, and communities. Its strategic partnerships with technology leaders and public-sector organizations support the company’s mission to drive digitalization, customer-centric service excellence, and sustainable economic and social progress.

The Business Relationship Manager role is a full-time, on-site position based in Faisalabad. This role is responsible for managing and growing relationships with key enterprise and corporate customers. The successful candidate will understand client business needs and propose tailored digital, connectivity, and IoT solutions to ensure high service satisfaction and customer retention. The role requires close collaboration with internal technical, product, and operations teams to oversee solution delivery, resolve issues, and support contract renewals and account growth. Daily responsibilities include preparing client presentations, conducting business reviews, monitoring account performance, identifying upselling and cross-selling opportunities, and reporting on relationship health and market trends. Additionally, the manager will actively participate in local business networking, support digitalization initiatives for regional customers, and provide feedback to enhance Zong’s products and services.

Key Responsibilities
- Manage and expand relationships with key enterprise and corporate clients by understanding their business needs and delivering appropriate digital, connectivity, and IoT solutions.
- Coordinate with internal teams including technical, product, and operations to ensure timely and effective solution delivery and issue resolution.
- Prepare and deliver client presentations and conduct regular business reviews to assess account performance and satisfaction.
- Identify opportunities for upselling and cross-selling to maximize account growth and revenue.
- Monitor market trends and client feedback to provide actionable insights for product and service improvements.
- Support contract renewals and maintain high customer retention rates.
- Actively engage in local business networking events and support regional digitalization initiatives.

Required Qualifications
- Proven experience in business development and account management, including client relationship building, negotiation, and solution selling.
- Strong communication and presentation skills, with the ability to translate technical services into clear business value.
- Solid understanding of telecom, ICT, and digital services such as connectivity, cloud, and IoT, particularly their application to enterprise and SME customers.
- Analytical and problem-solving abilities to assess customer needs, interpret market insights, and recommend effective solutions.
- Excellent organizational and time-management skills to handle multiple accounts, meetings, and internal coordination efficiently.
- Bachelor’s degree in Business, Marketing, IT, Telecommunications, or a related field; a master’s degree is considered an advantage.
- Prior experience in telecommunications, technology, or B2B sales/relationship management, preferably within Faisalabad or the regional market.
- Ability to thrive in a fast-paced, target-driven environment with a strong customer-centric mindset and commitment to service excellence.
- Proficiency in MS Office applications (Excel, PowerPoint, Word) and CRM systems.

This role offers the opportunity to work with one of Pakistan’s most innovative telecom companies, contributing to the digital transformation of regional businesses and communities. Candidates with a passion for technology-driven solutions and customer success will find this position rewarding and impactful.