BUSINESS RELATIONSHIP MANAGER

This role focuses on establishing and expanding the company’s presence within the corporate sector by generating new business opportunities and maintaining strong relationships with existing clients. The successful candidate will provide exceptional customer service to ensure client satisfaction and loyalty, contributing directly to the company’s growth and reputation.

Key Responsibilities

Sales Management:
- Sell fixed broadband products including Internet, Voice, DPLC, IPLCs, as well as Cloud computing, DICT, and M2M/IoT solutions to B2B clients.
- Collaborate closely with technical teams to develop tailored technical solutions that meet client requirements and expectations.
- Identify new business opportunities by understanding the competitive landscape and creating customized offerings for corporate customers.
- Acquire new revenue-generating clients and expand sales within the existing client base by delivering high-quality customer service that fosters trust and retention.

New Business Development:
- Achieve monthly sales targets set by management.
- Explore growth opportunities within the current client portfolio to drive additional revenue.
- Establish and nurture new business relationships to broaden the company’s market reach.
- Proactively identify and resolve customer service issues to encourage referrals and activate new accounts.

Revenue Management:
- Ensure revenue targets assigned by management are met consistently.
- Implement strategies to increase revenue from both existing and prospective clients.

Customer Retention and Churn Prevention:
- Monitor corporate client activations and disconnections, analyzing reasons for churn.
- Develop and execute retention strategies to minimize customer loss to competitors.
- Address and resolve service, billing, or other client concerns promptly to maintain satisfaction.

Required Qualifications

- Bachelor’s degree or equivalent, preferably in Telecommunications, Computer Science, or a related field.
- Minimum of 3 to 4 years of relevant experience in sales and business development within the telecom or IT sectors.

Preferred Skills

- Strong relationship-building and interpersonal skills.
- Excellent negotiation and presentation abilities.
- Proven leadership qualities and ability to work effectively as part of a team.
- Expertise in sales strategies, business development, and customer relationship management.

This position offers the opportunity to work in a dynamic environment where strategic thinking and customer focus are key to success. The ideal candidate will be proactive, results-driven, and capable of managing complex client requirements while contributing to the company’s overall growth objectives.