Business Relationship Manager

The Business Relationship Manager role based in Peshawar focuses on expanding and strengthening the company’s presence within the corporate sector. This position involves generating new business opportunities while maintaining strong relationships with existing clients through exceptional customer service. Reporting to the Regional Head Sales & Services, the successful candidate will play a vital role in driving sales of fixed broadband products, cloud computing, and IoT solutions to B2B customers, ensuring customer satisfaction and loyalty.

Key Responsibilities

- Manage the sales of fixed broadband products including Internet, Voice, DPLC, IPLCs, as well as Cloud computing, DICT, and M2M/IoT solutions to corporate clients.
- Collaborate closely with technical teams to develop tailored technical solutions that meet client requirements and expectations.
- Identify and pursue new business opportunities by understanding the competitive landscape and creating customized offerings for the corporate sector.
- Onboard new revenue-generating customers while increasing sales from existing clients by delivering high-quality customer service.
- Achieve monthly sales targets as set by management and explore growth opportunities within the current client base.
- Build and nurture new business relationships to expand the company’s market reach.
- Monitor customer service issues proactively, resolving problems promptly to encourage referrals and new activations.
- Ensure revenue assurance by meeting management-assigned targets and actively work to increase revenue from both existing and prospective clients.
- Track corporate activations and disconnections, analyze reasons for churn, and develop strategies to retain customers by addressing service, billing, or other concerns that may impact satisfaction.

Required Qualifications

- Bachelor’s degree or equivalent, preferably in Telecom or Computer Science.
- 2-3 years of relevant sales experience, ideally within a similar industry or sector.
- Strong relationship-building skills with the ability to engage and maintain long-term client partnerships.
- Excellent interpersonal and negotiation skills to effectively communicate and close deals.
- Proven leadership abilities and a collaborative team player mindset.
- Competency in delivering presentations and articulating technical and business solutions clearly.

Preferred Qualifications and Benefits

- Demonstrated expertise in sales, business development, and customer relationship management specific to the telecom or technology sectors.
- Experience working with B2B clients and managing complex sales cycles.
- Ability to work independently and take initiative in a dynamic, target-driven environment.

This permanent position offers the opportunity to contribute significantly to the company’s growth in the corporate segment while developing a rewarding career in sales and business development. The role demands a proactive approach to customer retention and revenue generation, making it ideal for candidates who thrive in client-facing, results-oriented roles.