Business Systems Implementation & Project Coordinator

We are looking for a proactive and detail-oriented Business Systems Implementation & Project Coordinator to support the successful delivery, implementation, and continuous improvement of business applications and digital transformation initiatives.

The ideal candidate will have experience coordinating system implementations, gathering business requirements, managing stakeholder communications, supporting user acceptance testing (UAT), delivering end-user training, and ensuring smooth adoption of new systems and processes.

This role requires someone who can effectively bridge the gap between business users, technical teams, and external service providers while managing multiple priorities and ensuring successful project outcomes.

• Coordinate business activities related to system implementations, enhancements, and digital transformation projects.
• Support project planning, requirements gathering, documentation, and implementation activities.
• Work closely with business stakeholders and technical teams to ensure project requirements are clearly understood and delivered.
• Monitor project progress, identify risks and dependencies, and ensure timely resolution of issues.
• Coordinate multiple project activities and maintain clear communication across teams.
• Support system rollouts, process improvements, and operational readiness.

• Engage with stakeholders to understand business needs, challenges, and operational requirements.
• Gather, analyse, and document business requirements, workflows, and process improvements.
• Act as a liaison between business users, IT teams, and external vendors.
• Facilitate discussions, workshops, and feedback sessions to support system improvements.
• Translate business requirements into clear, actionable documentation for technical teams.
• Ensure business objectives are aligned with system functionality and implementation outcomes.

• Plan, coordinate, and execute user acceptance testing activities for new systems and enhancements.
• Develop test scenarios, test cases, and testing documentation based on business requirements.
• Coordinate end-to-end testing with relevant business teams.
• Identify, document, track, and follow up on system defects and functional issues.
• Validate system functionality, data accuracy, and business process requirements.
• Support testing sign-off and assess business readiness before implementation.

• Develop user guides, training materials, process documentation, and internal communications.
• Deliver training sessions to business users through in-person and virtual channels.
• Support change management activities to encourage successful adoption of new systems.
• Provide user assistance during system launches and post-implementation support periods.
• Gather user feedback and recommend improvements to system functionality and business processes.

• Provide functional support and assistance to users of business applications.
• Investigate user-reported issues and coordinate resolutions with technical teams.
• Maintain accurate system documentation, process guides, and knowledge resources.
• Identify opportunities for process automation, efficiency improvements, and system optimisation.
• Assist with ongoing system enhancements and operational support activities.

• Support data validation, cleansing, reconciliation, and migration activities.
• Ensure data quality and consistency across business applications.
• Assist with system data imports, exports, and reporting requirements.
• Work with large datasets to identify discrepancies and improve data accuracy.
• Prepare project status updates, progress reports, and supporting documentation.

• Minimum 2+ years of experience in business systems implementation, project coordination, business analysis, or related roles.
• Practical experience coordinating system implementations, upgrades, or business transformation initiatives.
• Hands-on experience with User Acceptance Testing (UAT), including test planning, execution, and defect tracking.
• Experience gathering, documenting, and validating business requirements.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience preparing and delivering end-user training and supporting system adoption.
• Strong documentation, organisational, analytical, and problem-solving skills.
• Good understanding of business processes, workflows, and system integrations.
• Strong spreadsheet and data analysis skills, including advanced formulas, data cleansing, lookups, and reporting.
• Ability to coordinate multiple projects, manage competing priorities, and work independently.
• Experience using project management, task tracking, documentation, and collaboration tools.

• Experience working with enterprise business applications, CRM, ERP, workforce management, or operational management systems.
• Exposure to software implementation projects and digital transformation initiatives.
• Understanding of data migration, data validation, and system integration processes.
• Experience working with third-party software providers and implementation partners.
• Familiarity with Agile or traditional project management methodologies.
• Relevant qualification or certification in Business Analysis, Project Management, Information Systems, or a related field.
• Experience supporting organisational change management and business process optimisation.

• Communication: Ability to communicate complex system changes clearly to business users and technical teams.
• Stakeholder Management: Confident in engaging with multiple teams and managing expectations.
• Problem-Solving: Strong analytical approach to identifying issues and recommending practical solutions.
• Ownership & Accountability: Takes responsibility for assigned activities and follows tasks through to completion.
• Attention to Detail: Ensures accuracy in testing, documentation, data validation, and reporting.
• Adaptability: Comfortable managing changing priorities and supporting multiple initiatives.
• Collaboration: Works effectively across business, IT, and external teams.
• Continuous Improvement: Proactively identifies opportunities to improve business systems and operational efficiency.