Business Systems Support Analyst

Digineox is looking for a Business Systems Support Analyst to join their team on a full-time, remote basis, working US business hours. In this role, you will support critical operational systems used daily by clients, including terminal management systems and digital workplace applications. Your primary focus will be to investigate and resolve issues, keep users informed throughout the process, and enhance workflows. You will manage support requests from initial intake through to resolution, ensuring smooth and efficient system operations.

Key Responsibilities
- Investigate issues related to applications, workflows, configurations, and data; resolve them or escalate to the appropriate teams when necessary.
- Manage support tickets, prioritize tasks, and provide timely updates to customers in line with agreed service levels.
- Analyze recurring problems and suggest improvements to processes and systems to prevent future issues.
- Clarify enhancement requests and coordinate small system changes through to completion.
- Test fixes and updates, maintain comprehensive support documentation, and provide training to users as needed.

Required Qualifications
- 2 to 4 years of experience in business application support or as a systems analyst.
- Experience supporting terminal management systems, digital workplace applications, field worker applications, or similar operational systems.
- Strong structured troubleshooting skills with the ability to understand business processes and user requirements.
- Familiarity with ticketing tools such as ServiceNow, Jira Service Management, or Freshdesk.
- Proficient in written and spoken English and available to work US business hours, including occasional rotating after-hours support for priority issues.

Preferred Qualifications and Benefits
- Experience with Honeywell Terminal Manager, Coupa, Hexagon EAM, SAP, or NetSuite is advantageous.
- ITIL knowledge or certification is a plus.
- Basic skills in SQL and integration troubleshooting are desirable.

Compensation is competitive and aligned with local market standards, based on skills, experience, and assessment outcomes. Benefits may include paid time off, health coverage, training, and professional development opportunities, depending on location and the engaging entity.

Digineox offers a meaningful work environment where your contributions directly impact operations, finance, and procurement teams. The team structure provides broad exposure to the full project lifecycle, from discovery and design through to go-live and ongoing support. Each team member benefits from dedicated career coaching and advocacy, with structured growth opportunities through formal training, hands-on coaching, and clearly defined career levels.

Digineox is a Houston-based consulting and technology firm specializing in helping energy and industrial companies improve margins, drive growth, and reduce risk through digital, AI, and process transformation. The company delivers consulting, managed services, and digital solutions, collaborating closely with operations, maintenance, procurement, finance, and IT teams across field, plant, terminal, and corporate office environments. Digineox is recognized as a Coupa partner and a Honeywell Solution Partner.

The hiring process values both potential and experience, assessing how candidates think, learn, and work alongside their skills and knowledge. Candidates for US roles must be authorized to work in the United States. For international roles, engagement arrangements will be determined based on location during recruitment.

Digineox is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.