Cab Dispatcher (Inbound UK Based)

IBSTEC is seeking an experienced Cab Dispatcher for a UK-based taxi dispatch campaign. The ideal candidate will have at least two years of direct experience in taxi dispatch operations, specifically within the UK market. This role requires practical knowledge of managing taxi bookings, live dispatch coordination, driver communication, and handling UK customer interactions. The successful candidate must be able to independently oversee dispatch operations while ensuring high standards of customer service.

Key Responsibilities
- Handle inbound calls from UK customers and accurately process taxi bookings.
- Manage live bookings, dispatch requests, and allocate drivers efficiently.
- Assign jobs to drivers based on availability, location, and operational needs.
- Coordinate with drivers regarding pickups, drop-offs, delays, cancellations, and route adjustments.
- Monitor ongoing journeys to ensure timely pickups and drop-offs.
- Manage booking amendments, cancellations, customer complaints, and urgent requests promptly.
- Efficiently handle multiple bookings during peak hours.
- Maintain precise booking records and update dispatch software in real time.
- Resolve issues related to customers and drivers professionally.
- Ensure smooth daily dispatch operations while maintaining service quality.

Required Qualifications
- Minimum of 2 years of hands-on experience in taxi dispatch is mandatory.
- Prior experience working on UK taxi dispatch campaigns is essential.
- Strong understanding of UK taxi booking and dispatch processes.
- Proficiency in using taxi dispatch software and booking management systems.
- Excellent spoken English with a neutral or British accent.
- Strong skills in driver coordination and customer service.
- Ability to multitask and perform efficiently under pressure.
- Excellent communication, problem-solving, and time-management abilities.
- Willingness to work rotational shifts, including evenings and nights.
- Comfortable working 8 to 12-hour shifts.

Preferred Qualifications and Benefits
- Competitive salary package commensurate with experience.
- Professional and supportive work environment.
- Opportunities for performance-based growth and career development.
- Long-term employment prospects with an international UK-based client.
- Exposure to a diverse and dynamic client base.

Work Location
On-site at Gulberg V, Lahore.

Working Hours
Rotational shifts ranging from 8 to 12 hours.

This role offers a chance to contribute to a well-established UK taxi dispatch campaign while developing your career in a supportive and growth-oriented environment. Candidates with the required experience and skills are encouraged to apply.