Cabin Crew - Lahore

As an airline ambassador, the Cabin Crew member plays a vital role in promoting customer loyalty and enhancing the overall passenger experience. This position demands delivering exceptional customer service while ensuring passenger safety and comfort throughout the entire flight. The role requires readiness, physical fitness, and adherence to company policies and productivity standards.

Key Responsibilities

- Ensure timely attendance, proper grooming, and fitness for assigned flights. Participate in briefings to understand flight details, roles, targets, and security procedures.
- Instruct passengers on safety protocols and ensure their comfort and security at all times. Identify safety and security risks and collaborate with the Cabin Supervisor to implement corrective actions following Standard Operating Procedures (SOPs).
- Administer first aid when necessary and promptly report any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, or Captain.
- Welcome passengers and assist with boarding formalities, accurately recording data in the aircraft logbook as per airline and regulatory requirements.
- Provide attentive customer service by addressing individual passenger requests and pre-bookings. Assist passengers experiencing stress or difficulties according to operational guidelines.
- Promote onboard sales, including meals, products, and charity programs, to meet individual and team revenue targets. Handle cash and credit card transactions securely.
- Conduct pre-flight checks to verify supplies, emergency and catering equipment, reporting any deficiencies. Ensure the cabin is clean and adequately stocked during transit stops.
- Manage orderly handover and takeover of the cabin with catering, cleaning, and maintenance teams. Complete post-flight briefings and assessments, reporting any issues and ensuring proper handling of duty-free containers.
- Assume the duties of Cabin Supervisor when designated by the Captain.
- Maintain professional knowledge and safety skills through recurrent training, emergency drills, and workshops.
- Contribute to team success by achieving sales targets and supporting operational goals.

Required Qualifications

- Diploma or Higher Secondary Certificate; a diploma in Travel or Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is preferred.
- Physically fit with good general health, free from serious medical conditions or chronic diseases.
- Presentable, friendly, and able to maintain a positive attitude under pressure.
- Strong customer service orientation with the ability to understand and respond to passenger needs effectively.
- Skilled in managing difficult situations and handling upset customers while upholding the company’s image.
- Proactive, self-motivated, and a team player with strong initiative.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Proficient in Microsoft Office applications.
- Excellent time management and problem-solving abilities.

Important Requirements

- Age between 20-29 years for fresh candidates and up to 33 years for experienced crew.
- Minimum height: 160 cm for females and 170 cm for males, with weight proportional to height and age.
- Clear skin without visible tattoos or marks while in uniform.
- Medically and physically fit to perform cabin crew duties.
- Ability to swim using a flotation device.

Preferred Qualifications and Experience

- Fresh graduates are encouraged to apply.
- Previous experience in cabin crew roles or customer service within airlines, aviation, or hospitality industries is an advantage.
- Holding an active cabin crew license is beneficial.
- Ability to work flexible shifts and extended hours.
- Demonstrated adaptability to frequent schedule changes and busy environments.
- Proven capability to meet policies, procedures, and key performance indicators (KPIs).

This role offers an opportunity to represent the airline professionally while ensuring passenger safety and satisfaction, contributing to a positive travel experience.