Call Agent

Mindwhiz, a US-focused IT services and staffing solutions company, is seeking a motivated Call Agent to join its growing sales team in Lahore. This full-time, onsite position involves working the night shift from 7:00 PM to 3:00 AM (PKT). The role centers on reaching out to US-based small and medium-sized businesses to promote Mindwhiz’s web development services, including WordPress websites, custom applications, and e-commerce solutions. The ideal candidate will be confident, persuasive, and comfortable engaging with business owners to generate leads and close deals, earning both a fixed salary and commission.

Key Responsibilities

- Make a high volume of outbound calls daily to US businesses using provided lead lists and scripts.
- Clearly and confidently pitch core services such as WordPress websites, custom web development, and e-commerce solutions.
- Identify decision-makers and qualify prospects based on their needs, budget, and timeline.
- Handle objections professionally and maintain follow-up with interested prospects until deals are closed.
- Schedule discovery calls with the technical team for prospects requiring detailed consultations.
- Accurately log all calls, notes, and lead statuses in the CRM system.
- Consistently meet or exceed daily and weekly targets for calls, conversations, and closed deals.
- Provide feedback on scripts and lead quality to help improve campaign effectiveness.

Required Qualifications

- Minimum of 1.5 years’ experience in outbound sales, cold calling, or working on a US-based sales campaign.
- Excellent spoken English with clear pronunciation; a neutral or US accent is highly desirable.
- Proven track record of closing deals or consistently meeting sales targets.
- Confidence in speaking with business owners and resilience in handling rejection without losing motivation.
- Basic understanding of websites and digital services; experience selling web or IT services is a plus.
- Ability to work the night shift (7:00 PM – 3:00 AM) reliably and consistently.
- Basic computer skills, including familiarity with CRM software or dialers.
- Minimum educational qualification of Intermediate; a Bachelor’s degree is preferred.

Preferred Qualifications and Benefits

- Competitive fixed monthly salary with additional earning potential through a 3% commission on every closed deal, with no cap on commission earnings.
- Opportunity to work onsite in Lahore as part of a dynamic and growing US-focused IT services company.
- Gain valuable experience engaging with US businesses and expanding knowledge of web development services.

Compensation for this role can reach up to Rs80,000 per month, combining a stable salary with performance-based incentives. This position is ideal for individuals who enjoy engaging conversations, thrive in a sales-driven environment, and are motivated by commission-based earnings.