Posted Sep 25, 2026 56 views
We are seeking a dedicated Call & Chat Support Representative based in Lahore, Pakistan, to join our Customer Support team on a full-time basis. The successful candidate will be responsible for delivering exceptional customer service through phone calls and online chat platforms. This role requires strong communication skills, a customer-centric approach, and the ability to manage inquiries efficiently and professionally. The ideal candidate will be comfortable handling multiple communication channels and resolving customer issues while maintaining a positive and helpful demeanor.
Key Responsibilities
- Manage inbound and outbound customer calls with professionalism and courtesy.
- Respond promptly to customer queries via live chat, WhatsApp, email, and other communication platforms.
- Accurately understand customer concerns and provide timely, effective solutions.
- Follow up on unresolved issues and customer requests to ensure satisfaction.
- Maintain detailed and accurate records of all customer interactions.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Foster positive relationships with customers to enhance overall satisfaction.
- Adhere to company policies, support procedures, and communication standards.
- Achieve assigned customer service and response-time targets consistently.
- Provide regular feedback to management regarding common customer issues and complaints.
Required Qualifications
- 1 to 2 years of experience in customer support, call center, chat support, or a related field.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to solve problems effectively.
- Ability to manage multiple customer conversations simultaneously.
- Proficient computer skills and familiarity with CRM or support tools.
- Capacity to work well under pressure and handle difficult customers professionally.
- Customer-focused mindset with keen attention to detail.
- Flexibility to work shifts as required.
Preferred Qualifications and Benefits
- Experience using CRM or helpdesk software is highly desirable.
- Prior experience dealing with international customers.
- Background in IT or software companies is considered a plus.
- Strong typing skills and ability to multitask efficiently.
We offer a competitive salary package ranging from Rs70,000 to Rs90,000 per month. Our work environment is professional and collaborative, providing opportunities for growth and continuous learning. Performance-based incentives are available where applicable. This position requires in-person attendance at our Lahore office.
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NOMADs TECH
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