Call Campaign Associate

We are seeking a Call Campaign Associate to join our remote team. In this role, you will initiate conversations with leads by clearly introducing yourself, explaining the purpose of your call, and listening carefully before proceeding. Your daily tasks will involve making outbound calls based on assigned campaign lists and callback requests. You will present approved offers, assess lead interest, and determine if they are ready to engage with the sales team. The objective is to connect interested prospects with the appropriate sales contact while maintaining accurate and clear notes. A sales team lead will provide guidance and support to help you improve your call approach when needed. This position offers a monthly base salary with additional bonus opportunities and allows you to work entirely from home using shared calling tools.

Key Responsibilities:
- Manage daily calling activity by reviewing assigned campaign lists and prioritizing calls effectively.
- Access and update lead information and previous call notes using a CRM system such as HubSpot.
- Make outbound calls through a business phone system like Aircall, tracking call outcomes accurately.
- Clearly introduce yourself, explain the reason for the call, and use approved scripts to describe offers without making promises.
- Ask concise questions to understand lead needs and interest, and determine their readiness to speak with sales.
- Handle refusals or requests for more time politely, noting reasons and scheduling callbacks when requested.
- Transfer interested leads to the sales team with a brief summary of their needs, questions, and agreed next steps.
- Schedule requested calls using tools such as Google Calendar to coordinate availability.
- Record all call results, comments, and next actions; identify wrong numbers, duplicates, and no-contact requests.
- Return callback requests, report daily call activity and interested leads, and participate in coaching sessions to refine call techniques.
- Maintain quality standards through accurate note-taking, courteous conversations, proper lead handoffs, and consistent daily calling.

Required Qualifications:
- Proficient spoken and written English, as calls are primarily with leads in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity.
- No prior experience required; however, experience in phone-based customer contact or campaign calling is preferred.
- Willingness to follow a structured call outline, learn the product offer, and use only approved explanations when responding to questions.
- Ability to quickly learn and use shared tools for lead management, calling, and scheduling.
- Strong note-taking skills to clearly document lead needs, responses, and next steps.
- Patience and professionalism when handling repeated calls, unanswered attempts, or uninterested contacts.
- Clear speaking and attentive listening skills, using brief questions to encourage leads to share their needs without feeling rushed.
- A quiet workspace suitable for calls and openness to coaching feedback for continuous improvement.

Preferred Qualifications and Benefits:
- This is a fully remote position, allowing you to work from home while staying connected through shared tools.
- Structured onboarding and training on the CRM, business phone system, and scheduling software will be provided.
- Regular check-ins with the team lead offer opportunities to review calls, ask questions, and receive constructive feedback.
- Opportunities for growth within the team by gaining deeper knowledge of campaign calls, lead engagement, and effective sales handovers.
- Bonus incentives based on performance.

This role offers a competitive monthly salary ranging from PKR 60,950 to PKR 146,280, plus bonus opportunities, making it an excellent opportunity for those looking to start or grow their career in sales support and customer engagement.