Posted Sep 26, 2026 44 views
WBM Pvt. Ltd., based in Lahore, Pakistan, is seeking a dedicated and customer-oriented Customer Support Agent to join their team on a full-time basis. The successful candidate will play a vital role in managing customer inquiries, resolving issues efficiently, and delivering accurate information to ensure a positive experience. This position offers flexibility with both day and night shifts available and requires 1 to 2 years of relevant experience.
Key Responsibilities
- Respond promptly to customer inquiries via calls, emails, chats, and social media platforms.
- Professionally handle customer complaints and provide effective solutions.
- Process customer orders and requests, ensuring timely follow-up.
- Maintain detailed and accurate records of all customer interactions.
- Collaborate with internal departments to resolve customer issues efficiently.
- Provide precise information regarding products, services, orders, and delivery schedules.
- Follow up with customers to confirm resolution of their concerns.
- Achieve assigned customer service and performance targets consistently.
Required Qualifications
- 1 to 2 years of experience in customer support, customer service, call center operations, or a similar role.
- Excellent communication skills in both English and Urdu.
- Strong problem-solving abilities coupled with effective interpersonal skills.
- Basic proficiency in computer use and MS Office applications.
- A customer-focused mindset with patience and professionalism.
- Willingness to work flexible shifts, including day and night schedules.
Preferred Qualifications and Benefits
WBM Pvt. Ltd. offers a competitive salary package ranging from Rs. 50,690.21 to Rs. 150,000.00 per month. Employees will benefit from a professional work environment that encourages learning and career advancement. The company also provides training and development opportunities to support continuous growth.
This role requires the candidate to work on-site in Lahore. If you meet the qualifications and are eager to contribute to a dynamic team, consider applying to join WBM Pvt. Ltd.
Skills
WBM PVT LTD
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