Call Center Agent

We are seeking a dedicated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving client inquiries efficiently. This role requires working on-site and offers a competitive monthly salary ranging from Rs 20,000 to Rs 40,000, depending on experience and performance.

Key Responsibilities
- Manage incoming and outgoing calls professionally and courteously
- Address customer questions, concerns, and complaints promptly
- Maintain accurate records of customer interactions and transactions
- Provide product or service information to customers as needed
- Collaborate with team members to improve customer satisfaction and call center processes
- Meet or exceed individual and team performance targets

Required Qualifications
- Proven experience in a call center or customer service role is preferred
- Excellent verbal communication skills in the local language and English
- Ability to handle high call volumes with patience and professionalism
- Strong problem-solving skills and attention to detail
- Basic computer proficiency for data entry and call logging
- Willingness to work in person at the designated work location

Preferred Qualifications and Benefits
- Prior experience in a similar industry or role is an advantage
- Opportunity for career growth within the organization
- Supportive work environment with training and development programs
- Competitive salary package based on skills and experience

This position requires a motivated individual who can thrive in a fast-paced environment and deliver outstanding customer service. If you are committed to excellence and eager to contribute to a dynamic team, we encourage you to apply.