Call Center agents | Fresh to 6 Months Experience | CSR's

Keystone Medics is a leading provider of customized medical billing and revenue cycle management solutions designed to enhance the financial performance of healthcare practices. The company’s mission is to allow healthcare providers to concentrate on patient care while Keystone Medics manages billing, compliance, and collections. Their team of certified billing specialists, coders, and revenue experts leverages precision, transparency, and advanced technology to ensure accurate claims processing and faster reimbursements. Serving private clinics, specialty groups, and large healthcare facilities, Keystone Medics acts as a trusted billing partner that maximizes revenue retention and operational efficiency.

This full-time, on-site position based in Lahore is open for Call Center Agents and Customer Service Representatives with up to six months of experience or fresh candidates eager to start their careers. The role primarily involves handling inbound and outbound calls, addressing patient and client inquiries, and providing clear and accurate information regarding billing, services, and account status.

Key Responsibilities
- Manage inbound and outbound calls professionally, ensuring timely and accurate responses to patient and client questions.
- Maintain detailed and up-to-date call records by logging interactions and updating relevant information in the system.
- Follow established communication scripts to deliver consistent and clear messaging.
- Escalate complex or unresolved issues to the appropriate internal teams for further assistance.
- Demonstrate empathy and professionalism in all customer interactions to support customer satisfaction goals.
- Collaborate with team members to achieve performance targets and meet service-level agreements.
- Adhere to company policies and quality standards to maintain a positive and inclusive work environment.

Required Qualifications
- Experience or a strong interest in customer service roles, particularly in customer support and satisfaction.
- Excellent interpersonal skills, including active listening, professional phone etiquette, and the ability to communicate effectively with diverse individuals.
- Basic computer literacy, with familiarity or willingness to learn call center software, email communication, and data entry tools.
- Strong spoken and written English communication skills; proficiency in additional local languages is an advantage.
- Ability to work in shifts, manage time efficiently, and maintain composure in a fast-paced environment.
- Minimum education requirement of a high school diploma or equivalent. Post-secondary education in business, communications, or healthcare-related fields is considered a plus.

Preferred Qualifications and Benefits
- Previous experience in call center operations, healthcare support, or billing-related roles up to six months is preferred but not mandatory, as comprehensive training will be provided.
- Opportunity to work with a reputable organization that values precision, transparency, and teamwork.
- Exposure to the healthcare billing industry, offering a foundation for career growth in medical billing and revenue cycle management.

This role is ideal for candidates looking to develop their customer service skills within the healthcare sector and contribute to a company dedicated to improving financial outcomes for healthcare providers.