Call Center/ Customer Sales Representative

We are seeking motivated Customer Relation Officers / Call Centre Agents to join a UK-based house moving company. The ideal candidates will be based in Lahore and possess excellent communication skills to effectively engage with potential clients. This role involves understanding customer needs, providing timely solutions, and maintaining strong relationships through clear and professional correspondence. Candidates should be comfortable working UK business hours and thrive in a fast-paced, customer-focused environment.

Key Responsibilities:
- Communicate clearly and professionally with potential and existing clients via phone and written correspondence.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Build and maintain trust through open, interactive discussions with stakeholders.
- Manage customer queries efficiently and provide appropriate solutions within designated timeframes.
- Maintain accurate records of customer interactions and follow up as necessary.

Required Qualifications:
- Bachelor’s degree (mandatory).
- Excellent verbal and written English communication skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Ability to prioritize tasks and plan work effectively.
- Analytical mindset to evaluate customer needs and feedback.
- Proven team player with strong work ethics.
- Effective time management skills to handle workload within UK business hours (09:00 am to 06:00 pm, Monday to Friday).
- Must be based in Lahore or willing to relocate before starting work.
- Fluency in English is essential.

Preferred Qualifications and Benefits:
- Previous experience in customer relations or call center roles is advantageous but not mandatory.
- Salary will be discussed during the interview and ranges from PKR 80,000 to PKR 200,000 per month.
- Annual salary increments based on performance.
- Full-time position with in-person work location in Lahore.
- Opportunity to work with an international company operating on UK timings, providing valuable global exposure.

This position offers a chance to develop your customer service skills within a supportive team environment while contributing to a reputable UK-based company. Candidates who are proactive, communicative, and customer-oriented will find this role rewarding.