Posted Sep 24, 2026 38 views
We are seeking a skilled Call Center Executive with a minimum of two years’ experience specifically within the food industry in Pakistan. The ideal candidate will be responsible for managing both inbound and outbound customer calls, ensuring accurate order processing, and providing exceptional customer service. This role requires strong communication skills, the ability to handle high call volumes, and a professional attitude. Candidates must be willing to work across multiple shifts, including late and night hours, to support the company’s operational needs.
Key Responsibilities
- Professionally handle inbound and outbound customer calls related to food orders.
- Accurately take and process food orders while assisting customers with queries, complaints, cancellations, and modifications.
- Coordinate effectively with restaurants, delivery riders, and internal teams to ensure smooth order fulfillment.
- Resolve customer issues efficiently while maintaining high service quality standards.
- Maintain detailed and accurate records of calls, orders, and customer complaints.
- Adhere to company procedures and service quality guidelines at all times.
- Manage high call volumes during peak periods with composure and efficiency.
- Escalate complex or unresolved customer issues to the appropriate departments when necessary.
- Maintain a professional, courteous, and helpful demeanor in all customer interactions.
Required Qualifications
- Minimum of 2 years’ call center experience within the food industry in Pakistan is mandatory.
- Proven experience working with food delivery services, restaurant chains, food ordering platforms, or similar businesses is highly preferred.
- Strong verbal and written communication skills in both English and Urdu.
- Excellent customer handling and problem-solving abilities.
- Ability to perform well under pressure and manage high call volumes effectively.
- Proficiency with computer systems, particularly order management and customer service software.
- Demonstrated professionalism, punctuality, and responsibility.
- Willingness to work flexible shifts, including late and night hours as scheduled.
Preferred Qualifications and Benefits
Candidates with prior experience in food delivery or restaurant-related call centers will have an advantage. The position offers a competitive monthly salary ranging from PKR 40,000 to PKR 65,000, commensurate with experience and skills. The role requires working on-site and involves shift work across three different shifts, demanding flexibility and adaptability.
This opportunity is ideal for candidates looking to advance their career in customer service within the food industry, offering a dynamic work environment and the chance to contribute to a growing sector.
Salary
PKR 40,000 – 65,000 per month, based on relevant experience and qualifications.
Work Location
This is an in-person role requiring attendance at the company’s premises.
Interested candidates meeting the mandatory experience criteria are encouraged to apply through the designated job platform with an updated CV. Only applications from candidates with the required food industry call center experience will be considered.
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