Call Center Executive

SandLab is committed to empowering businesses by delivering optimal ICT, BPO, and digital solutions that drive success for all stakeholders. We focus on creating innovative strategies that enhance outcomes for our partners, clients, and team members. This role is centered on developing phone-based revenue generation by building strong relationships with potential customers through excellent telephone sales and communication skills. The ideal candidate will be responsible for generating sales leads, initiating prospect calls, responding to inbound inquiries, and following up on leads to meet business targets. Integrity, vision, and passion are key qualities for success in this position.

Key Responsibilities

- Handle both inbound and outbound prospect calls, converting them into sales opportunities.
- Maintain and expand the company’s prospect database by researching and identifying new leads.
- Conduct cold calls and send emails to qualify leads and identify decision-makers to initiate the sales process.
- Educate prospects about the full range of service and product offerings.
- Respond to inbound prospect inquiries by answering questions, providing suggestions, and qualifying leads before arranging site visits to highlight product and service benefits.
- Cross-sell and up-sell to existing customers via telephone and email communications.
- Overcome objections raised by prospective customers effectively.
- Collaborate with the Sales and Business Manager to develop strategic sales approaches and maintain a calendar of activities to consistently engage prospects.
- Deliver prompt and courteous customer service while communicating the company’s brand identity and corporate values.
- Participate in periodic sales training sessions to enhance skills and knowledge.
- Act as a key team player by supporting other sales team members to ensure overall team success.
- Perform additional duties as assigned to support business objectives.

Required Qualifications

- Proven experience in sales, telesales, or lead generation roles.
- Demonstrated ability to convert prospects into closed deals.
- Strong skills in opportunity qualification, pre-call planning, call control, account development, and time management.
- Excellent problem-identification and objection-resolution abilities.
- Ability to build and maintain long-term customer relationships.
- Exceptional verbal communication and presentation skills.
- Strong listening and written communication skills.
- Self-motivated with high energy and enthusiasm.
- Basic mathematical skills for calculations.
- Ability to work independently as well as collaboratively within a team.
- High level of integrity and strong work ethic.
- Creative thinking and adaptability.

Physical Aspects of the Position

- Frequent sitting and extensive use of the telephone.

This is a full-time position on a 12-month contract, with office hours from Monday to Friday, 6:00 AM to 3:00 PM.

Paid Leaves

- Annual leave
- Sick leave
- Casual leave

Benefits

- Competitive, market-leading salary
- Performance-based employee bonuses
- Conveyance allowance and home internet subsidy
- Professional development budget to support continuous learning
- Friendly and supportive work environment
- Leave encashment options available

SandLab offers a dynamic workplace where motivated individuals can thrive and contribute to the company’s growth and success.