Call Center Executive

Medialinks, a Dubai-based company with a strong presence in markets such as the UAE, Qatar, the UK, and Pakistan, is seeking a Call Center Executive to join their team in Lahore. The company specializes in scaling mobile applications through user acquisition and performance-driven strategies, working with well-known brands like Careem, Samsonite, and Dubizzle. Medialinks focuses on mobile-first growth by offering services including paid media campaigns, SEO, influencer marketing, and conversion rate optimization. The company is committed to delivering measurable business growth rather than just impressions or reports.

Key Responsibilities
The Call Center Executive will manage both inbound and outbound customer interactions, ensuring exceptional support and timely resolution of queries. This role involves engaging with customers professionally, addressing their inquiries, resolving issues, and handling sales calls to maintain a positive customer experience. The executive will also be responsible for maintaining accurate records of customer interactions and contributing to the overall success of the contact center team.

Required Qualifications
- Minimum of 2 years’ experience working in a call center environment.
- Excellent command of the English language, both spoken and written.
- Proven skills in customer support and customer service to effectively manage client inquiries and ensure satisfaction.
- Strong communication skills to facilitate clear and professional interactions with customers.
- Experience in contact centers and sales, with the ability to maintain productive customer relationships.
- Proficiency in problem-solving and conflict resolution to efficiently address customer concerns.
- Ability to multitask, prioritize responsibilities, and adapt to a fast-paced work environment.
- Basic computer skills and familiarity with CRM tools are advantageous.

Preferred Qualifications and Benefits
A bachelor’s degree in Business, Communication, or a related field is preferred but not mandatory. The role offers the opportunity to work onsite in a dynamic environment where performance and accountability are highly valued. Joining Medialinks means becoming part of a company that prioritizes measurable outcomes and business growth, working alongside a team dedicated to innovation and excellence in mobile app marketing.

This position is ideal for candidates who are customer-focused, proactive, and eager to contribute to a fast-growing company with a global footprint.