Call Center Executive

Techbanq

Posted Yesterday 26 views Report Job

Role Description This is a full-time, on-site Call Center Executive role based in Lahore.

The Call Center

Executive will handle inbound and outbound calls, respond to customer inquiries, and provide clear, accurate information about products and services. The role includes resolving issues, documenting interactions, and escalating complex cases to appropriate teams when needed.

The Call Center

Executive will follow established scripts and procedures, meet daily call and quality targets, and support sales by identifying opportunities and guiding customers through relevant offerings. Regular collaboration with supervisors and peers to share feedback and improve processes is also part of the day-to-day responsibilities.

Qualifications

Strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving.
Excellent Communication skills, including clear spoken English and Urdu, active listening, and professional telephone etiquette.
Experience working in Contact Centers, with familiarity in call handling systems, ticketing tools, and performance metrics.
Sales skills, including the ability to identify customer needs, offer suitable solutions, and support upselling or cross-selling when appropriate.
Ability to work on-site in Lahore and maintain a flexible schedule, including potential evening or weekend shifts.
Basic computer literacy and comfort using CRM platforms and productivity tools.
Prior experience in a call center or customer-facing role is preferred but not mandatory.
Minimum high school diploma; further education in business, communications, or related fields is an advantage.