Call Center Expert - Gulberg Greens, Isb

Dar Al Maqaam Travel & Tours (Pvt.) Ltd., a vibrant travel and tourism management company located in Gulberg Greens, Islamabad, is looking for a dedicated and customer-oriented Call Center Expert to join their team. This role involves being the primary point of contact for individuals and groups planning their travel, ensuring a seamless experience from inquiry to booking and beyond. The ideal candidate will be energetic, detail-focused, and committed to delivering excellent customer service, especially catering to international clients.

Key Responsibilities
- Serve as the main contact for customers planning travel, addressing inquiries promptly and professionally.
- Manage booking processes including availability checks, amendments, cancellations, and monitoring the status of pending, confirmed, amended, and cancelled bookings.
- Provide comprehensive support to clients throughout their journey, including assistance with visa processing, ticketing, travel arrangements, accommodation bookings, and itinerary planning.
- Ensure all client interactions are handled efficiently to guarantee a smooth and hassle-free travel experience.

Required Qualifications
- Fluency in spoken English to effectively communicate with clients.
- Basic working knowledge of Microsoft Office Suite, including Excel, Word, and PowerPoint.

Preferred Qualifications and Benefits
- Candidates will benefit from a supportive and collaborative work environment that encourages professional growth and learning within the travel industry.
- The company offers a competitive salary package.
- Please note, this position requires physical attendance at the office six days a week; remote work options are not available.

This opportunity is ideal for someone passionate about travel and customer service, eager to contribute to a growing company while developing their career in the travel sector.