Posted Sep 26, 2026 9 views
We are looking for an experienced and results-oriented Floor Supervisor to oversee daily call center operations and lead a team of Team Leads and Sales Representatives. The successful candidate will focus on enhancing operational efficiency, driving sales performance, and ensuring that all team members meet their targets. This role requires strong leadership skills, the ability to manage multiple campaigns, and a commitment to fostering a positive and productive work environment.
Key Responsibilities:
- Oversee daily call center operations to maximize productivity and maintain high service quality.
- Lead, mentor, and manage Team Leads and Sales Representatives to meet individual and team KPIs.
- Develop and implement strategies aimed at improving sales performance, conversion rates, and overall operational efficiency.
- Monitor campaign performance by analyzing key metrics and identifying areas for improvement.
- Conduct regular coaching sessions, performance evaluations, and training programs to support team development.
- Ensure compliance with company policies, campaign guidelines, and quality standards.
- Prepare detailed daily, weekly, and monthly performance reports for senior management review.
- Address and resolve escalated customer concerns and operational issues promptly.
- Collaborate closely with HR, Recruitment, and Training teams to support hiring, onboarding, and ongoing employee development.
- Foster a positive, high-performance work culture that encourages accountability and continuous improvement.
Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 3 to 4 years of experience in a call center environment, including at least 1 year in a managerial or supervisory role.
- Proven track record of managing local sales campaigns and consistently achieving operational targets.
- Strong leadership abilities with excellent coaching and team management skills.
- Effective communication, decision-making, and problem-solving capabilities.
- Proficiency in performance reporting tools, Microsoft Office applications, and CRM systems.
- Ability to work efficiently under pressure while managing multiple campaigns simultaneously.
- Results-driven mindset with a focus on team development and business growth.
Compensation and Work Location:
The position offers a monthly salary of Rs60,000. This is an in-person role requiring the candidate to work on-site.
This opportunity is ideal for a motivated professional seeking to lead a dynamic team within a fast-paced call center environment while driving measurable business outcomes.
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