Call Center Manager – Medicare Campaign

We are seeking an experienced Call Center Manager / Front Sales Manager with a strong background in US-based outbound campaigns, particularly Medicare. The ideal candidate will have over three years of hands-on experience managing sales teams and campaigns focused on Medicare, Final Expense, and Hospital Indemnity. This role requires a proven track record of leading high-performing sales teams, driving conversion rates, and meeting revenue targets within a fast-paced call center environment.

Key Responsibilities
- Manage and lead a front sales/outbound calling team to achieve daily sales and revenue goals.
- Monitor team performance, including KPIs, call quality, and conversion rates, ensuring consistent improvement.
- Coach, train, and motivate sales agents to enhance their skills and overall performance.
- Develop and implement strategies to increase lead conversion and optimize sales results.
- Oversee campaign performance, identifying areas that require adjustment or improvement.
- Collaborate closely with Quality Assurance, Training, and Operations teams to maintain alignment and compliance.
- Prepare and distribute daily and weekly performance reports to relevant stakeholders.
- Ensure all sales activities comply with campaign guidelines and regulatory requirements.

Required Qualifications
- Minimum of 3 years of experience in US outbound call center sales management.
- Strong expertise in Medicare campaigns, with a deep understanding of the associated sales processes.
- Experience managing sales or front-end teams in a call center setting.
- Familiarity with Final Expense and Hospital Indemnity campaigns is highly preferred.
- Solid knowledge of US sales KPIs, conversion metrics, and compliance standards.
- Excellent leadership capabilities combined with strong communication, coaching, and problem-solving skills.
- Demonstrated ability to consistently meet or exceed sales targets.

Preferred Qualifications and Additional Information
- Experience working directly with Medicare, Final Expense, and Hospital Indemnity campaigns will be considered a significant advantage.
- Proven success in driving team performance and implementing effective sales strategies.
- The position requires working on-site, ensuring hands-on management and direct team engagement.

Candidates will be asked to provide details on their hands-on experience with Medicare campaigns, the US campaigns they have worked on, and their salary expectations during the application process.

This role offers an excellent opportunity for a results-driven sales manager to lead a dynamic outbound sales team within a specialized market segment. If you have a passion for coaching teams and driving sales success in the Medicare and related insurance campaigns, we encourage you to apply.