Call Center Representative

Byah.pk, a Lahore-based online wedding venue directory, is seeking a detail-oriented and communicative individual to join our team. We specialize in helping families find and compare marriage halls and marquees across Lahore. In this role, you will be responsible for contacting venue owners and managers to collect and verify important listing information, ensuring our database remains accurate and up to date.

Key Responsibilities:
- Make outbound calls to venue owners and managers across Lahore to gather details such as capacity, pricing, booking terms, amenities, and availability.
- Ask clear, precise questions and accurately record the information provided during calls.
- Enter collected data into our browser-based admin system on the same day to maintain timely updates.
- Review existing venue listings regularly and correct any outdated or inaccurate information.
- Flag any information that cannot be confirmed instead of guessing or filling in gaps.
- Occasionally visit venues in person when owners prefer face-to-face meetings over phone calls.

Required Qualifications:
- Strong verbal communication skills with clear spoken Urdu; proficiency in English is an advantage.
- Confident and professional phone manner with the ability to engage effectively with venue owners and managers.
- Active listening skills and the ability to ask relevant follow-up questions to clarify details.
- High attention to detail, especially when handling numbers, names, and written records.
- Comfortable using browser-based admin panels and performing accurate data entry.
- Well-organized, reliable, and capable of completing assigned tasks within the same day.
- Based in Lahore with the ability to travel within the city for occasional venue visits.

Preferred Qualifications and Benefits:
- Previous experience in customer-facing roles, administrative work, or phone-based positions is a plus but not mandatory.
- Training will be provided to help you succeed in this role.
- Fresh graduates and students are encouraged to apply if they can commit to the work schedule.
- Contract duration ranges from 6 to 12 months.
- Work schedule is Monday through Friday or Saturday, from 9 AM to 6 PM.
- This position is primarily remote, with occasional visits to venues in Lahore.
- Travel expenses incurred during venue visits will be reimbursed or covered by the company.

This role offers an excellent opportunity to develop communication and administrative skills while contributing to a growing platform that supports families in planning their weddings. If you are detail-oriented, reliable, and comfortable engaging with clients over the phone, this position could be a great fit.